I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
Can you please let me know what the exact issue is with your Apple ID?
Thanks for your patience and best regards,
Thank you. Do you remember the name and email address that are associated with your Apple ID?
If you have forgotten everything, there is no way to recover your Apple ID, I am sorry. But I am opening your question for other experts that might have another idea about what can be done for you. Thank you very much and best of luck to you,
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the Apple ID issue?I am awaiting your reply.Thanks,IT Miro
OK. Do you want to create a new Apple ID since you forgot everything about your old one?
Please click on this link below and it will take you to a page where you can create a new Apple ID:
Let me know if you were able to create it.
Did you use a computer to go to the link I sent you, or another device such as phone or tablet?
The link I sent you is this:
You need to click it and then a new page will open where you can enter your information in order to create a new Apple ID.
Let me know how it went. If you encountered a problem, type here the message you see.
To finish creating a new Apple ID, you need to confirm the code sent to the e-mail address you used for creating a new Apple ID. Did you receive the code to that e-mail address?
Please check for new e-mails now and let me check if you received a new e-mail from Apple.
Can you access your "*****@******.***" e-mail account to check for new e-mails from Apple?
Good. If you didn't close the page which you used to create a new Apple ID, please enter 710940 as the code there to confirm creating a new Apple ID.
OK, click on "Reset now" and then choose a new password ***** your Apple ID.
Yes, reset your password ***** then check if that new password ***** be accepted on your iPhone 5s.
OK. Please power off your iPhone and then power it back on after 1 minute. After that, do not type anything there, but check the message displayed on the screen. Type here the exact message you see displayed.
Is that the exact message you see on your iPhone, and nothing more?
Here is how to un-lock your iPhone:
First, you need to connect it to a WiFi network with Internet access. If you don't have it, you will need to connect iPhone to your computer with a cable and then start iTunes.
When asked to type your Apple ID and password, you need to type the same Apple ID you previously used with this iPhone. You cannot just create a new Apple ID and use it to un-lock the iPhone. The correct Apple ID should be shown on the iPhone screen, or only a part of it
Hello again! Sorry for the delay in response.
Please tell me if you know what Apple ID was used on your iPhone before this problem?
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro