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David
David, Mac Specialist
Category: Mac
Satisfied Customers: 1482
Experience:  BSc H.Dip Apple Certified Professional
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When I try and open a disc I get a message "Quick upload is

Resolved Question:

When I try and open a disc I get a message "Quick upload is not configured." and I don't know what to do.....
Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: 10.11.6 El capitain
Assistant: Have you installed any updates recently?
Customer: no; but this is a lonstanding problem I have always just ignored
Assistant: What troubleshooting have you tried?
Customer: none
Assistant: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  David replied 2 months ago.

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

Expert:  David replied 2 months ago.

What exactly are you trying to open? Is it a download from a particular website?

What application are you trying to open it in?

Customer: replied 2 months ago.
Many thanks - waiting with keen interest!
Expert:  David replied 2 months ago.

No problem.

Customer: replied 2 months ago.
It is a DVD with image files on it. The way into it seems to be via a file named "ViewImages.bat"
Expert:  David replied 2 months ago.

So you can insert the DVD and see a file on it called Viewimages.bat

Can you see any other files and folders in the same window that you see Viewimages.bat?

Customer: replied 2 months ago.
I can see the file ViewImages.bat and 11 other icons as well. This is a problem I have had with similar discs in the past and just ignored.
Expert:  David replied 2 months ago.

The solution probably lies in the source of the DVD, and using the intended application to open it.

What type of DVD is it, where does it come from?

Was it provided by an architect for an example? Is it a commercial DVD of some kind?

Customer: replied 2 months ago.
It is a disc containing CT scan images from a hospital via a solicitor for whom I am writing a report. He advised that it should open or does open, perhaps in Microsoft, simply by clicking ViewImage.bat
Customer: replied 2 months ago.
Maybe these screen shots help?
Expert:  David replied 2 months ago.

Ok, well .bat files are Windows operating system files. They are only used on Windows.

The .bat is only a script which probably works like a menu.

The other icons might contain the actual scans.

What are the icons like, and are they all the same?

Do they have a naming scheme or a file extension like .pdf or anything?

Expert:  David replied 2 months ago.

Ok, great thanks.

Right click on index.html and open it with Safari.

Let me know how that goes.

Customer: replied 2 months ago.
Purple screen only......
Expert:  David replied 2 months ago.

Then open the folder called DATA by double clicking it.

You should be able to browse the CT scans manually one by one in there, which could be tedious and cumbersome depending on how many there are.

The disc was designed with only Windows in mind, and is not platform independent. To get it to work as intended you should open it on Windows.

You could do that with your Mac if you installed Windows in Boot Camp, or in a Virtual Machine such as Parallels.

Customer: replied 2 months ago.
Many thanks
Expert:  David replied 2 months ago.

No problem. I'm ok with answering any further questions you have, and waiting to see if you can at least open one scan.

Can you see the contents of DATA? Can you locate a single scan and open it?

Depending on the file type of the scan I may be able to help if it doesn't open.

David and 3 other Mac Specialists are ready to help you
Expert:  David replied 2 months ago.

If finished please take a moment to rate my answer using the star rating system as it is how I will be recognised as having helped. Many thanks in advance, see you soon!