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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 40216
Experience:  Apple Computers Specialist
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My mini iPad does not connect to the internet. I have reset

Customer Question

My mini iPad does not connect to the internet. I have reset it and it works for a time (2 days?) then slowly the emails take longer to download until it 'cannot get email' dialogue appears. My Safari is the same. I don't use many apps but I do use a jigsaw puzzle one which is reluctant to download my daily free puzzle. However my app from the Church of England, for daily prayer comes down easily.
My husbands iPad in the same room downloads so I know it isn't the router.Can you help please?
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me the make and model of your wifi router?

Thank you

Customer: replied 1 month ago.
its talk talk with lots of numbers. Which is the model?
Expert:  Richard replied 1 month ago.

Ok thats enough information I need.

On the back of it is a reset button, hold it in for 10 seconds then release.

Wait 5 minutes and this will allow it to reload.

Tell me how it then operates please.

Thank you

Customer: replied 1 month ago.
this is costing a lot. cant you just talk!
Expert:  Richard replied 1 month ago.

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last instructions I sent you please, which I repeated again below

On the back of it is a reset button, hold it in for 10 seconds then release.

Wait 5 minutes and this will allow it to reload.

Tell me how it then operates please.

Thank you

Customer: replied 1 month ago.
I have now done this. Router up and running
Expert:  Richard replied 1 month ago.

How is the iPad operating?

Customer: replied 1 month ago.
seems to be ok. will it last?
Expert:  Richard replied 1 month ago.

It should now, I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

Anbd please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit

Thank you

Customer: replied 1 month ago.
But just tried to open Safari and that didn't connect. My mail and jig saw did.
Expert:  Richard replied 1 month ago.

What was the message in Safari?

Customer: replied 1 month ago.
Safari cannot open the page the operation couldn't be completed . Operation cancelled.
Customer: replied 1 month ago.
My husbands iPad worked
Expert:  Richard replied 1 month ago.

Thanks

On the iPad go to settings, general, reset, reset network settings

Once done, go to settings, wifi and connect again

tell me if it then works please

Customer: replied 1 month ago.
Now connected again. BBC website came on. I do hope it won't slowly go down again. I have reset before and it works for a time but have never reset the router before
Expert:  Richard replied 1 month ago.

Yes, it needed a combination of these two but if the problem returns you can always let me know here at any time.

This is no problem

And please remember to rate my service via one of the stars at the top of the screen then submit

Thank you

Customer: replied 1 month ago.
Thank you for your help. I will rate you highly.
Expert:  Richard replied 1 month ago.

Thank you and glad it is now resolved

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