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Richard
Richard, Mac Genius
Category: Mac
Satisfied Customers: 40249
Experience:  Apple Computers Specialist
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Have just updated my iPad and now I cannot access anything

Customer Question

Have just updated my iPad and now I cannot access anything just a list of telling me to "press home to open"
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me which model iPad you have please?

Thank you

Richard and 4 other Mac Specialists are ready to help you
Customer: replied 1 month ago.
iOS 9.32
Customer: replied 1 month ago.
Don't bother I will take it to my nearest Apple store
Expert:  Richard replied 1 month ago.

Please hold the power and home buttons on the iPad until you see the apple logo then release.

Let the iPad restart and tell me how it then functions please

Customer: replied 1 month ago.
Have put in what have down as the password ***** I am told it is incorrect
Expert:  Richard replied 1 month ago.

are you on a windows or mac computer right now talking to me?

Customer: replied 1 month ago.
Windows iPad is now working properly
Expert:  Richard replied 1 month ago.

Perfect, anything else you require?