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This is Dr. David
have you used steroid creams around your eyes.
have you tried a steroid eye drop?
it sounds like you were very allergic to something in the avon eye cream.
usually steroid creams and steroid eye drops do well with decreasing allergic reactions
you might now have a bacterial super infection on your eyes causing the crust and you might need an antibiotic eye drop as well as a steroid eye drop