Thanks Dr Thomas for your time. I appreciate your answer, but if you are unable to answer my question then can i please ask to not be charged for it?
No it was not intentional at all. I did not know that was how it worked. I am a first time user. I apologise for this. But because you were unable to give me a finite answer and referred me back to my doctor i wondered if this meant that it was eligible for a refund.
As indicated above i appreciate your answer. I am just a worried mother who is trying to navigate the minefield of conventional medicine to do the best for her children. I actually currently live in Italy where I am not fluent in the language and struggle to understand the conversations i have with our assigned lead, let alone be able to work out if i trust her opinions or not.