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Dr Basu
Dr Basu, Experienced Specialist
Category: Medical
Satisfied Customers: 29081
Experience:  MD
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My machine for testing my blood sugar levels keeps showing

Customer Question

My machine for testing my blood sugar levels keeps showing an error code of E-9 the machine is Accu-Chek Aviva Nano do not know how to correct this can you help?
Submitted: 2 years ago.
Category: Medical
Expert:  Dr Basu replied 2 years ago.
Dr Basu :

Hi there, This is Dr Basu, Experienced Specialist. I am here to address your concerns and provide great service.

Dr Basu :

I understand your concern.

Dr Basu :

This message E-9 means your machine battery is almost out of power.

Dr Basu :

You will need to change the battery to make it function.

Dr Basu :

If the message reappears after the battery has been replaced, reset the meter. To reset the meter, remove the battery, press any meter button, then reinsert the battery.

Dr Basu :

This is the owner's manual for changing battery instructions in chapter 7:

JACUSTOMER-q8e754a5- : thank you I have found where the batteries are I will try to get them changed tomorrow
Dr Basu :

Best wishes and Happy and Prosperous New Year,
It was my pleasure to help you today.
I am Dr Basu experienced in Metabolic Diseases.
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