How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MB Paul Your Own Question

MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 4317
Experience:  Mercedes Benz Qualified Diagnostic Technician
15777119
Type Your Mercedes Question Here...
MB Paul is online now

my clk soft top roof not responding when i press switch ?, no

Customer Question

my clk soft top roof not responding when i press switch ?,
no signs on dash at all ?.
Submitted: 3 years ago.
Category: Mercedes
Expert:  MB Paul replied 3 years ago.

MBpaul :

Hi, The roof system is quite complex & has its own diagnostic system that needs checking with a diagnostic tool such as Mercedes STAR to test for fault codes & functionality checks.

MBpaul :

In the first instance however you should check the partition cover in the boot to ensure it is fully engaged to its extended position

MBpaul :

A common problem on this vehicle is the hydraulic rams that hold the partition cover go weak & do not hold it against the switch

MBpaul :

This causes the roof not to function at all

JACUSTOMER-bktwtrp8- :

It is , but there is no display on dash as if it is tyring to work.

MBpaul :

although it may seem fully extended please ensure it is engaging the switch at the end of its travel

MBpaul :

if the roof partition separtion panel is not engaged fully then the roof will just not work

MBpaul :

Failing that then the system will need checking on STAR diagnostic tool

MBpaul :

there are too many possibilities to guess without having the system checked correctly

JACUSTOMER-bktwtrp8- :

It is engaged, when it's not , it displays fault on dash, but it is'nt showing anything , even that the roof is trying ?.

MBpaul :

ok - unfortunately the system does need a diagnostic tool to see what is happening - it could even be the roof switch is faulty & the roof control module is not getting a signal which would be checked using the diagnostic tool to see what signal is being received

JACUSTOMER-bktwtrp8- :

ok thanks.

MBpaul :

no problem at all

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    481
    BEng hons Mech engineering, in auto industry 22 years
< Last | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    481
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/EU/eurotec/2012-6-11_13153_mpjaphoto.64x64.JPG Marty's Avatar

    Marty

    ASE Certified Technician

    Satisfied Customers:

    21371
    Bosch Certified Master Technician with over 35 years experience in the automotive industry.
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG mike_a_mechanic's Avatar

    mike_a_mechanic

    Mercedes Mechanic

    Satisfied Customers:

    116
    17 years experience as a auto mechanic, foreign and domestic.5 years running my own repair business.
  • http://ww2.justanswer.com/uploads/MB/MBpaul/2013-8-21_204936_paul.64x64.jpg MB Paul's Avatar

    MB Paul

    Mercedes Technician

    Satisfied Customers:

    212
    Mercedes Benz Qualified Diagnostic Technician
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1080
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    453
    Licensed diagnostic and repair technician