How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Matt Your Own Question

Matt
Matt, Mechanical Engineer
Category: Mercedes
Satisfied Customers: 482
Experience:  BEng hons Mech engineering, in auto industry 22 years
12772297
Type Your Mercedes Question Here...
Matt is online now

I own a Mercedes E320 CDI AVANTGARDE AUTO. Date of first

Customer Question

I own a Mercedes E320 CDI AVANTGARDE AUTO.

Date of first registration 21/07/2003

Registration BX03 RXK

Around mid 2004 it had a safety recall to replace the SBC unit.

Last week the brake warning light came on and stated take to garage.

I immediately dropped it into a garage in Birmingham who diagnosed it was the SBC unit
and that only a Mercedes Dealer could repair it and as it was a safety critical item it should be replaced free of charge.

I visited the Mercedes service dealer to be told that I would have to pay for the work as it had already been replaced once.

Further investigation has led me to find that other people have had the SBC unit replaced more than once at no charge.

Please advise.

Kind Regards

Jon
Submitted: 2 years ago.
Category: Mercedes
Expert:  Shantal-Mod replied 2 years ago.
Hello Jon,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you,

Shantal
Customer: replied 2 years ago.

Hi Shantal,


 


I need an answer today otherwise your info will be of no use as I have already been waiting quite a while and my problem needs to be sorted.


 


Regards


 


Jon

Expert:  Shantal-Mod replied 2 years ago.
Hello Jon,

Thank you for getting back to me. We will continue to look for a Professional to assist you.

Thank you for your patience,

Shantal
Customer: replied 2 years ago.

Hi Shantal,


 


Sorry but this has now taken too long.


 


I have had to make a decision so it is no use know.


 


D`ont bother spending any more time.


 


Regards


 


Jon

Expert:  Mike replied 2 years ago.
Hello - and Welcome..

My name is MIKE.. Im really very sorry to see you have had a wait on your question -

Im quite happy to help you from here if you would like... I will be back on later this evening and will be sure to reply to a response from you - please just let me know if you still do need my help..

Best Rgds - MIKE..................................

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    482
    BEng hons Mech engineering, in auto industry 22 years
< Last | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    482
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/EU/eurotec/2012-6-11_13153_mpjaphoto.64x64.JPG Marty's Avatar

    Marty

    ASE Certified Technician

    Satisfied Customers:

    21371
    Bosch Certified Master Technician with over 35 years experience in the automotive industry.
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG mike_a_mechanic's Avatar

    mike_a_mechanic

    Mercedes Mechanic

    Satisfied Customers:

    116
    17 years experience as a auto mechanic, foreign and domestic.5 years running my own repair business.
  • http://ww2.justanswer.com/uploads/MB/MBpaul/2013-8-21_204936_paul.64x64.jpg MB Paul's Avatar

    MB Paul

    Mercedes Technician

    Satisfied Customers:

    212
    Mercedes Benz Qualified Diagnostic Technician
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1080
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    453
    Licensed diagnostic and repair technician