How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mercedes Technician
Category: Mercedes
Satisfied Customers: 39198
Experience:  Tech Expert
Type Your Mercedes Question Here...
Mike is online now

Hi, Ive had a poor first to second gear change in my 2008,

Resolved Question:


I've had a poor first to second gear change in my 2008, 109 Vito since i purchased AUG 2013. Under warranty I've had a new second gear & synchro, new gear stick and cables and finally merc recommended the 5th gear synchro.
Problem is it's still crunching from first to second, not every gear change and at various speeds. l also developed a judder from the clutch when cold last time I picked the van up from merc when they changed the 5th gear synchro. I have since had the clutch & flywheel replaced, this was ok for a couple of weeks and now the judder has come back.
Submitted: 3 years ago.
Category: Mercedes
Expert:  Shantal-Mod replied 3 years ago.

I'm Shantal and I'm a moderator for this topic.

We have been working with the Experts to try to help you with your question. Sometimes it may take a bit of time to find the right fit.

I was checking to see if you had already found your answer or if you still need assistance from one of the Experts.

Please let me know if you wish to continue waiting or if you would like for us to close your question?

Thank you,

Customer: replied 3 years ago.



Thank you for the reply.


No I have not found an answer and would greatly appreciate a response from an expert.

Expert:  Mike replied 3 years ago.
Hello and Welcome -

My name is XXXXX XXXXX Im sorry to see you have had a wait..

Since the last occurrence - what has MB concluded?

Rgds, MIKE.....................................
Customer: replied 3 years ago.

Hi Mike,


No worries on the wait. I'm offshore for a couple of weeks.


I've not been back in touch with them yet. Kinda at the end of my tether with them. Don't get me wrong they have been more than helpful in trying to resolve, I just can't believe the problems have returned. I had to specifically wait till the vehicle was cold and take it up for the manager to test drive last time as the service manager said there was nothing wrong with it, but the other manager agreed it had a nasty judder on take off (which wasn't there till they changed the 5th gear synchro) They claim to have replaced the clutch and flywheel, which was fine for a couple of hundred miles and now the judder has re appeared and the crunching going into second has also re appeared. As I said on this earlier this only happens randomly at various speeds.....slow take off....quick take off from roundabout.


Shame really as the van is a 1 owner with only 38,000 on it. This is probably my last throw of the dice with it and I'll probably look to trade it if I can't resolve.


Probably a hint of desperation creeping in, hence posting on here looking for some ammo before the last throw with MB






Expert:  Mike replied 3 years ago.
Hello there Paul -

Thank you for your reply - and further info. And my sincere apologies for the delay in MY reply - I have had all manner of system issues this weekend -so Im sorry about that.

As regards XXXXX XXXXX with the MB van Paul - this has to be a transmission fault- by that I mean - internal.

I would think it will be found to be worn input shaft bearing - that will cause the issues you describe - even with new synchro rings installed - in fact, that can have damaged the clutch or the other way about - but it seems they haven't checked that !

Im afraid it will need stripping again though to even check that Paul - there should be some "warranty" on the work they have done - as you have paid out money and its still not fixed it - I would be asking them for some compo now - perhaps by way of free stripping / checking etc... because they have missed either that - as above...or some other mechanical issue internally... again.. work bearings - any o fthe bearings in the trans train will cause this - it HAS to be one or the other AS above now Paul.. the issue now is what to do / how much more to spend - as Im sorry but it will need to come apart again to progress / cure this ... again it HAS to be one or the other as above - its now a case of removing the trans to find which...

Im sorry its not exactly good news for you Paul - but that's the issue here now-

Let me know if you need anything else -

.>> >> > ..Meantime..............Please do click on the "OK/ Excellent ratings" for me as that's how Im credited for helping you - Thank you in advance for that...

You can and are most welcome to get back to me anytime you might need - clicking the OK ratings does not close you out at all..

Rgds, MIKE.
Mike, Mercedes Technician
Category: Mercedes
Satisfied Customers: 39198
Experience: Tech Expert
Mike and other Mercedes Specialists are ready to help you

What Customers are Saying:

  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex

Meet The Experts:

  • Matt


    Mechanical Engineer

    Satisfied Customers:

    BEng hons Mech engineering, in auto industry 22 years
< Previous | Next >
  • Matt's Avatar


    Mechanical Engineer

    Satisfied Customers:

    BEng hons Mech engineering, in auto industry 22 years
  • Marty's Avatar


    ASE Certified Technician

    Satisfied Customers:

    Bosch Certified Master Technician with over 35 years experience in the automotive industry.
  • mike_a_mechanic's Avatar


    Mercedes Mechanic

    Satisfied Customers:

    17 years experience as a auto mechanic, foreign and domestic.5 years running my own repair business.
  • MB Paul's Avatar

    MB Paul

    Mercedes Technician

    Satisfied Customers:

    Mercedes Benz Qualified Diagnostic Technician
  • Greg's Avatar



    Satisfied Customers:

    Automotive diagnostic tech
  • Ross's Avatar


    Diagnostic and repair technician

    Satisfied Customers:

    Licensed diagnostic and repair technician