How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask mike_a_mechanic Your Own Question
mike_a_mechanic
mike_a_mechanic, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 5470
Experience:  17 years experience as a auto mechanic, foreign and domestic.5 years running my own repair business.
19374685
Type Your Mercedes Question Here...
mike_a_mechanic is online now

My 4 year old s class mercedes was recently serviced by an

Resolved Question:

My 4 year old s class mercedes was recently serviced by an independent mercedes garage. Since then, the Comand system does not work consistently. The radio cuts out, the satnav voice is silent, and the telephone does not work. Is this a coincidence or could the garage have done something to cause this. They say not, and have washed their hands of the problem saying they cannot help. Any advice on what to do would be welcome.
Submitted: 3 years ago.
Category: Mercedes
Expert:  mike_a_mechanic replied 3 years ago.
Hello, welcome. My name is***** will do my very best to assist you with your question. I apologize if you have been waiting long for a response.
What type of work was performed at the shop?
Customer: replied 3 years ago.
Just a routine 40000 mile service. After this the problem started, and I took it back. They then said that they had reset the electrics to the manufacturers default settings. This has made no difference. Just before starting the car the radio normally comes on, but then sometimes stops, but sometimes continues to play!
Expert:  mike_a_mechanic replied 3 years ago.
Ok the work performed would have no effect on the command system, I believe this is just a coincidence,i am also a warranty inspector and I have inspected the command units on these vehicles before. The issue is a internal failure to the memory board which requires replacement of the entire unit.
Customer: replied 3 years ago.
Any idea of what the cost should be? Should I go to a merc official garage or my independent garage?
Expert:  mike_a_mechanic replied 3 years ago.
Yes this will need to be done at the Mercedes dealer, the labor is about 1.5 hours I don't recall the price of the unit. Thank you.
mike_a_mechanic and other Mercedes Specialists are ready to help you