How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MB Paul Your Own Question

MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 4317
Experience:  Mercedes Benz Qualified Diagnostic Technician
15777119
Type Your Mercedes Question Here...
MB Paul is online now

Hi MB Expert I live in Sweden and own a 2007 MB CL500. I

Resolved Question:

Hi MB Expert
I live in Sweden and own a 2007 MB CL500. I have a problem with my DVD/CD changer that needs to be repaired or replaced.
The chassis number on the car is WDD2163711A002635 and the part number on the changer is according to my information A2168203985. On top of the DVD/CD changer is a label with the following numbering XXXX BE7071610001272 2.
I have searched the web for info and found on eBay by searching on the part number A2168203985 what seems to be something similar even though I believe that unit comes from a 2007 MB S550 model so I'm not sure this will work for me. My local dealer claims that I need to buy a complete new command module (6000EURO) since the changer is integrated on top of the command module but that's not a problem since I have already removed the changer from the command unit, but he still can’t help me find someone to repair it or where to find a new/used CD changer.
So it would be very much appreciated if you could help me with some info on where to fix it or to purchase a new/used DVD/CD changer.
Many tnx in advance//Leif B Sweden
Submitted: 2 years ago.
Category: Mercedes
Expert:  MB Paul replied 2 years ago.
Hi Leif,

Your CD changer that you have removed is also the main COMAND control unit on this model - so what your dealer is telling you is correct. As far as Mercedes is concerned this can only be replaced as one complete unit & is very expensive.

However there are companies that can repair & replace the changer mechanism inside the COMAND unit.

I am in the UK & we have used this company many times for such a repair: Maple Audio

The cost from memory to replace is around 4-500 Euros.

You may also find a company closer to home but I can certainly recommend this UK repairer for this type of repair & would recommend contacting them to see if they will ship back to Sweden (in the UK if you send an audio unit for repair they will courior back including in the repair price).

Best regards, Paul
Customer: replied 2 years ago.

Hi "MB Paul"

Thanks for the feedback.

When you say replaced I guess you mean a used unit with verified functionality, right..?? If not do you have any idea about repair cost for such a unit.?

Before contacting Maple Audio could you please take a look at this link and give me your opinion if this unit can be used in my car, i.e. even if the BE number on top of the changer is different from mine.

Tnx//Leif

Expert:  MB Paul replied 2 years ago.
Hi Leif,

I tried to look at the link but unfortunately I do not speak German so cannot read it Im afraid!

The part number is ***** is important - the BE is the serial number from Becker which will change from unit to unit.

I would always recommend speaking to the seller to confirm suitability for your unit.

As for Maple audio they will repair your own unit - so you remove & send them your unit, they will repair & send back. This should work out cheaper & also have the added benefit of knowing it is the correct unit for your car!

Best regards, Paul
Customer: replied 2 years ago.

Ok, I'm sorry for that, I guess it depends on which browser you use I'm using Google Chrome and by right clicking there is and option to translate to your own language.

Anyway thanks for your help I will most certainly contact the seller before ordering anything.

BR//Leif

Expert:  MB Paul replied 2 years ago.
No problem at all,

Let me know if you need anything else or please remember to rate my answer positively if you are happy with my help

Best regards, Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 4317
Experience: Mercedes Benz Qualified Diagnostic Technician
MB Paul and other Mercedes Specialists are ready to help you

What Customers are Saying:

 
 
 
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
< Previous | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
 
 
 

Meet The Experts:

 
 
 
  • Matt

    Matt

    Mechanical Engineer

    Satisfied Customers:

    484
    BEng hons Mech engineering, in auto industry 22 years
< Previous | Next >
  • http://ww2.justanswer.com/uploads/35/350matt/2012-6-7_182356_matsavatr.64x64.jpg Matt's Avatar

    Matt

    Mechanical Engineer

    Satisfied Customers:

    484
    BEng hons Mech engineering, in auto industry 22 years
  • http://ww2.justanswer.com/uploads/EU/eurotec/2012-6-11_13153_mpjaphoto.64x64.JPG Marty's Avatar

    Marty

    ASE Certified Technician

    Satisfied Customers:

    21378
    Bosch Certified Master Technician with over 35 years experience in the automotive industry.
  • http://ww2.justanswer.com/uploads/MI/mikeamechanic/2013-4-2_175558_photo.64x64.JPG mike_a_mechanic's Avatar

    mike_a_mechanic

    Mercedes Mechanic

    Satisfied Customers:

    116
    17 years experience as a auto mechanic, foreign and domestic.5 years running my own repair business.
  • http://ww2.justanswer.com/uploads/MB/MBpaul/2013-8-21_204936_paul.64x64.jpg MB Paul's Avatar

    MB Paul

    Mercedes Technician

    Satisfied Customers:

    212
    Mercedes Benz Qualified Diagnostic Technician
  • http://ww2.justanswer.com/uploads/IN/indytech/2013-8-8_102717_SantoDomingo146598x6402.64x64.jpg Greg's Avatar

    Greg

    Technician

    Satisfied Customers:

    1081
    Automotive diagnostic tech
  • http://ww2.justanswer.com/uploads/TE/techmachine/0601821347169_717372168_8940977_39623330_o.64x64.jpg Ross's Avatar

    Ross

    Diagnostic and repair technician

    Satisfied Customers:

    453
    Licensed diagnostic and repair technician