How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Marty Your Own Question
Marty
Marty, ASE Certified Technician
Category: Mercedes
Satisfied Customers: 53904
Experience:  Bosch Certified Master Technician with over 35 years experience in the automotive industry.
13230946
Type Your Mercedes Question Here...
Marty is online now

There my car is mercedes s320 w220 the dash board stoped

Customer Question

hello there my car is mercedes s320 w220 the dash board stoped working completly no lights no gauges working
Submitted: 1 year ago.
Category: Mercedes
Customer: replied 1 year ago.
i am waiting the answer
Expert:  Marty replied 1 year ago.
Hi Sam, sorry for the wait on this question. I am not clear on what you are asking. What exactly is your question in regards ***** ***** dashboard?
Customer: replied 1 year ago.
Yes the dashboard not working at all it looks like everyghing on it freez
Customer: replied 1 year ago.
It looks like no power
Customer: replied 1 year ago.
Marty i am still waiting your answer
Expert:  Marty replied 1 year ago.
Hi Sam, sorry for the wait. We must be in different time zones.On your model it is very common for the instrument cluster to fail. There are 3 fuses for the cluster that need to be checked first. Fuse 20, 21 and 22 in the main fuse box under the hood need to be checked. Each fuse should be removed and inspected. If the fuses are good sometimes simply removing and reinstalling them will reset the instrument cluster and get it working again. If you have no success with the fuses you will need to have the instrument cluster replaced. Some of the instrument clusters were recalled by Mercedes for this problem. You should check with your dealer and see if your instrument cluster falls under the recall.Let me know if you have any questions. Please remember to rate my service in order for the website to pay me for taking your question.Marty
Customer: replied 1 year ago.
I have checked fuses list and showing fuse 22 for navigation system
Expert:  Marty replied 1 year ago.
It may be for both. Can you post your vin number?
Marty and other Mercedes Specialists are ready to help you
Customer: replied 1 year ago.
Thank you marty I appreciate your help
Expert:  Marty replied 1 year ago.
You're quite welcome
Customer: replied 1 year ago.
Can i ask another question or i have to pay again
Expert:  Marty replied 1 year ago.
If the question is not related to the instrument cluster problem you are supposed to open a new question.

Related Mercedes Questions