Hello Rosemary! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message when uninstalling?Can we do a screen sharing session, so I can check and fix this issue directly for you?Thank you
It just says that there is a problem and it can't uninstall. Yes - screen sharing is fine.
Please click on the website below and allow the ScreenConnect sharing program to run:http://220.127.116.11:8040/?Session=c2d49179-acdb-4bb3-8877-0f8d77b6b8beIf prompted, click on More info, then click on Run anyway...
Edit: We are doing a factory restore. Please download/install Microsoft Office right away after it is finished. Thank you.