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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36586
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Ihave lost my Office Keyword which I need to open files

Customer Question

Ihave lost my Office Keyword which I need to open files
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

When you say Keyword, you are referring to the Product Code?

How long have you had it installed?

And when is it asking this from you?

Thank you
Customer: replied 3 years ago.

Product Key


Laptop purchased 25.4.2012


When I try to open a file

Expert:  Richard replied 3 years ago.
ok, it looks like it lost the registration details Geoffrey.

we will try to restore this by doing a system restore.

Can you click Start.

Type in System Restore

Press enter

Follow the steps to perform a system restore from the last restore point.

Once completed, tell me if you can now open an Office file please.

Thank you