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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft
Satisfied Customers: 5524
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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can I go back to windows 7 from window 8?

Customer Question

can I go back to windows 7 from window 8?
Submitted: 4 years ago.
Category: Microsoft
Expert:  Shefin replied 4 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
JACUSTOMER-4enapzbc- :

yes, I'm ready

Shefin :

May I know the make and model number of your computer?

JACUSTOMER-4enapzbc- :

It's a Vaio, why do you need the information?

Shefin :

Is the came installed with Windows 7?

JACUSTOMER-4enapzbc- :

I'm not worried about a game I want to change back to windows 7 as I'm not happy with windows 8

Shefin :

Please be informed that, you need to get a Windows 7 disc, in order to get back to Windows 7.

JACUSTOMER-4enapzbc- :

it keeps crashing and freezes which never happened with windows 7

JACUSTOMER-4enapzbc- :

even if I have a code? Windows 7 was pre installed

Shefin :

If the computer came installed with Windows 7, and you have upgraded it to Windows 8, you can get disc from Sony to install WIndows back.

JACUSTOMER-4enapzbc- :

ah, ok and will I be able to switch back from windows 8 to windows 7?

Shefin :

Either you can install Windows alone, or you can dual support, that it WIndows 7 and WIndows 8 together.

JACUSTOMER-4enapzbc- :

I hoped I could get a link address where I could download windows 7 with the code that i have

JACUSTOMER-4enapzbc- :

I am no longer interested in windows 8

Shefin :

If Windows 7 came installed with your computer, you can get disc from the manufacturer.

Shefin :

However, you will not be able to download a copy f Windows7, and use the product key that you have on the back of your computer.

JACUSTOMER-4enapzbc- :

ok, if that's all you can do for me I'm not happy to have paid a lot

Shefin :

Because the computer came with an OEM version of Windows.

Shefin :

The product key only work with the particular copy.

Shefin :

You will not be able to get it downloaded.

Shefin :

The only option is to contact Sony, and get a recovery disc.

Shefin :

And it will not cost you more than US $25.

Shefin :
I apologize for the bad news. However, this is the honest answer I can give.
Shefin :

I can help you order the disc or contact Sony in order to order it.

JACUSTOMER-4enapzbc- :

have you got an address?

Shefin :

May I know the address you are referring to?

JACUSTOMER-4enapzbc- :

for sony, I bought the computer in London as I live here

Shefin :

Okay.

Shefin :

Please wait.

JACUSTOMER-4enapzbc- :

thANK YOU

Shefin :

Please note down Sony tech support number : 0905 031 0006

JACUSTOMER-4enapzbc- :

is there a prefix?

Shefin :

As I said, the only solution for you is to get recovery disc from Sony.

JACUSTOMER-4enapzbc- :

yes, thank you

Shefin :

Otherwise, you have to purchase a new copy of Windows 7, and it will cost you much.

Shefin :

So, please contact them ask for recovery disc for your computer.

JACUSTOMER-4enapzbc- :

i realise that. bye bye

Shefin :

You may ask the same questions to them.

Shefin :

They will provide you the same answer.

Shefin :

I apologize for the inconvenience.

Shefin :
However, this is the honest answer I can give.
Shefin :
You are rating me personally, not this site or your product and negative rating will not initiate a refund.
Shefin :

And I have provided honest information, that you can get the issue resolved.

Shefin :

Please do not rate me Poor or Bad.

Shefin :

If you contact a local repair center too, they will inform you to get recovery disc and come back.