How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 31291
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now

my computer does not recognise plug in keyboard - states keyboard

Customer Question

my computer does not recognise plug in keyboard - states keyboard error or no keyboard present have tried all usb ports without success - this is a new keyboard as my old pin connected keyboard no longer works due to a broken cable on connection
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me please which version of windows you are running?

And what is the make and model of the Keyboard?

Thank you

Customer: replied 3 years ago.

unable to access computer to verify version without keyboard


 


Keyboard - logitech k120


 

Expert:  Richard replied 3 years ago.
Thanks

You are getting this error then as soon as the computer starts correct?

What is the make and model of the computer please Stuart?
Customer: replied 3 years ago.


Yes at start-up


 


Where do I find make & model on this box

Expert:  Richard replied 3 years ago.
Depends on the computer

do you at least see a brand name on it?
Customer: replied 3 years ago.


drvupdate.com


 


DVD dula double layer


 


16X


 


Only Serial no on back

Expert:  Richard replied 3 years ago.
ok it is custom made, but I know the problem.

The bios is setup to only accept a Keyboard via the PS2 plug, and not USB

What you need to do is connect a PS2 keyboard again, and as the computer starts, keep tapping F2 or f10 to enter the BIOS of the computer (it will say this on startup to press a key to enter setup).

Once you have, you set the Keyboard for USB, not PS2 and the computer will then know to check the USB port for the keyboard.

Right now it is only looking at the PS2 port, and this is why it will not detect a keyboard.

Once you set it to USB, it will then work correctly on a USB keyboard.

If you have any difficulties at all, please do not hesitate to let me know so I can assist you further

Thank you
Customer: replied 3 years ago.


If i had a PS2 keyboard I would not have any problem ?


 


The PS2 connection has an adaptor connection with a usb point , I have plugged into this and no response tapping F1/ F2 / F10 or DEL as requested by computer to continue setup

Expert:  Richard replied 3 years ago.
Correct, with PS2, no problem, as this is what the computer is actually meant for.

the adapters wont work at this stage, only when windows has started.

You need a direct connection with a PS2 keyboard

Can you use one there please?

Customer: replied 3 years ago.

NO - I purchasd a new keyboard and I did not realise that the connection would make any difference, I will have to Purchase the old type (PS2) if they are available ?


 


Once purchased - problem solved


 


Just me cost me £42 for what my hardware supplier should have informed


me when purchasing new keyboard


 


 


Thanks Anyway

Expert:  Richard replied 3 years ago.
Here is one for $8 Stuart

Click Me To View

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    232
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    118
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Microsoft Office Specialist

    Satisfied Customers:

    55
    Working as Tech support specialist with a world famous computer manufacturer
 
 
 

Related Microsoft Office Questions