i have done
Hi Richard .
Have heard from them and still asking me to set up a new account , therefore i am still unable to access my old account
Your security is important to usRecently, we received several requests to gain access to XXXXX@XXXXXX.XXX. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.
Now what?Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.
> Open a new account
With a new account, you’ll be able to use the following services across all of your devices:
Don’t get locked out againOnce you create a new account, we highly recommend you update your password reset information with a phone number or alternate email address. This will make it easier for you to gain access to your account in the future if you are locked out again.
Microsoft Support Team
Microsoft CorporationOne Microsoft WayRedmond, WA 98052