can not install 0ffice home and student 2013 key number xxxxxxxxxx MY email [email protected]
Hello & Welcome to JustAnswer. My name isXXXXX and i will do my best to assist you.
Can you tell me which operating system are you using?
Type services.msc from the Start screen and tap or click services in the list of results.
Look through the list of services, find Print Spooler, and open it.
Click Stop, then Click OK and re-try the Office 2013 download/setup.
very new to all this have tried retry several times
No problem, can you confirm if you have opened services.msc?
Re-try will not work, because we need to stop Print Spooler Service for which i have provided the steps.
service. msc ?
You have to type it and your Windows will automatically search for it. Then Click on services.msc from the search results.
services msc where do i find it
Press the Windows Key on your keyboard, then Windows will open tiles.
type services.msc and it should search for it.
OR hold the Windows key then press R
It will open a small command prompt called Run
In Run, type services.msc and hit Enter
no Enter shown
Enter is the key on keyboard, that you will need to press
After you type services.msc
just get a list
Great. So that means you have now opened Services.msc
Can you click anywhere in this list, and press P until you see Print Spooler
have found print spooler
Right click on it using your mouse and select Stop
Then try to re-try the office setup and see if that works.
office is installing in the background (84%)
It moved from 80% to 84%
Should install fine now.
message says Excel has stopped working
Are you updating from a previous office?
have tried to reinstall office home student 2013
When you reinstall, all previous applications should be closed.
You can re-open Excel once it has finished the installation/setup.
the office program just stopped working so I uninstalled it but can not get it to work
I have try all day to get it up and running
Please provide complete information on the issue - You uninstalled office and then you were trying to reinstall office? Is that correct?
If office was uninstalled, then how did the Excel error come (if it was not running) ?
that is what i can not understand all my office programs are still in computer but I just cannot run office
So when you run any Office Program, it stops?
When did it start?
I have spent £109 on the program and an other £ 28 to day and still cant get it to work
Let's try a system restore.
Give me 2-3 minutes to check some information here please.
Did the office setup finished installation?
still showing 84%
Okay. Please wait#
it say you can use your program now but please don't go offline or restart your computer
So has the installation finished?
no only 84%
What says you can use your program now?
Okay. Try to open any office program and see if that works.
it says microsoft word has stopped working correctly
Please follow these instructions to restore your computer to yesterday's date or earlier.
Type restore point to search, then Click on Create a Restore Point on the left. As shown in the image above.
Next click on system protection tab, then Click on System Restore
You will then see a Window like the one above with date and time for available restore points, tell me if there is any restore point that has yesterdays date or earlier.
how do i start the restore point
Can you see the restore points now with dates?
no still trying to find restore program
Can you hold the windows key then press R
then type rstrui.exe and press Enter key
Click Next, you should be able to see the restore points. Tell me what dates does it has?
It appears that you are offline. Please let me know when you are back.
yes I have tried three restore points with out getting office up and running
Which computer/laptop is it?
not a laptop
What is the model/part number?
cant find model number
It should be on the back of the Acer machine, or written on the front case
I would have to disconnect every thing to find it
Do you have the box it came in?
You do not need to disconnect.
See example image
It's written above the CD rom in white
Its an AX390
Do you have all your data backed up?
most of it is on external drives
which I can disconnect
That means we can do a reset on the PC to take it back to it's factory settings and then reinstall Office
Did this system come with Windows 8?
i don't think is the computer is more that Microsoft wont recognise my account
no I bought that later
and have the disc
It is not Microsoft because you were able to run Office programs.
Now they unexpectedly close due to errors
tell me what you want me to do
Reinstall Windows 8
windows seem to be ok its just office that the problem
do you what me to go to factory reset
It is going to take 3 to 4 days more if try and find the errors for Microsoft Office
how do I do that
It is best to reset Windows 8
Click Here to see How
do I just put in the disc
Click on the Click Here above please, for instructions.
Did you open that?
hard for me to understand
Can you press the Windows Key on your keyboard and when Windows Tiles Appears let me know
Type settings and Click on settings which it shows in the search results
Then Click on Change PC Settings
only get ebson settings
Press Windows Key + C
Then Click on Settings (Bottom Right)
Under the Settings panel that slides in, click the Change PC Settings button.
In PC Settings, go to the General tab from the menu on the left, and scroll all the way down. There, you’ll find two options, one saying Refresh your PC, and the other one for Reset your PC. Click on Reset your PC.
then Click Next
Are you still there?