Hello Carolyn! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows 7 (or XP, Vista, etc.)?Do you mean Microsoft Office 2007, or 2010, etc.? Or is it Windows 7, etc.?Did you purchase it previously?Please let me know. Thank you,
it was installed when my computer was bought it is windows 7
The Office program was already installed when you bought the computer, but did you have to buy a license or product key for Office also (either in store or online)?
Can we do a remote session, so we can chat, and I will be able to help you directly?Edit: It looks like you are away; please reply back when you are available to continue. Please stay with me on this web page (don't create a new question.) Thank you,