Microsoft Office Questions? Ask a IT Expert for Support ASAP
I have tried to put in the access code and also change it
my main account is on my laptop with windows 8 purchase last week
I set it up last Thursday with no problem but have not since then be able to access my account at all
1. on initial try to access from an app on the laptop start screen it kept saying code invalid
2. on trying to change code it keeps saying my attempt is not correct even though the series if letters and numbers are correct
the mail app allows me to see all my emails
however if I try to access my account it will not allow me to or change the pass word
ok I will wait
Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.
I am just reading through your issue and I will update shortly with some thoughts.
yes I have tried it through all I can think of including the internett
have tried this many times and it just comes up The Microsoft account is incorrect. Please try again.
have just tried it again with same answer
I do no about the upper and lower case I have been using computers since the 1980`s
my main pc email is [email protected]
using windows 8 on setting up my new laptop last week I was requested to open a Microsoft account using my email, which I have given you, this was confirmed on email from Microsoft and re confirmed from my self to Microsoft since then I have not been able to access this account in any way
my email address which defaults to the Microsoft access which I can not change
I can access my email account but I can not access my Microsoft account to allow me access to messages etc.
I can not access my Microsoft account to enable me to use Microsoft items like messaging
Did you actually verify that account as well please?
Also at this point, I think it might be advisable to use the Microsoft account troubleshooter here, can you do that please and update me?
yes I did
And have you gone through the first process here: http://windows.microsoft.com/en-GB/windows-live/sign-in-cant this should result in a download that you need to complete - have you done that?
Also, if you click on that link that asks you to verify, what actually happens please?
it is getting late and this is not working because I have done this before how can I contact you tomorrow to try and solve the problem