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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37601
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have a problem printing my documents from Office Word. Many

Customer Question

I have a problem printing my documents from Office Word. Many many times, however I set and align the margins the document will only print half the text (horizontally). Turning off the printer and turning it on again does not repair the problem. What should I do?
My email [email protected]
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Is it only Word that has the problem? All other programs print correctly?

And which version of word is it? eg: 2010?

Thank you
Customer: replied 3 years ago.

Office Home and Student 2010


 


I have had no problem printing up Excel although I do not use that very often


 


I am a teacher and writer and I currently only use Word

Expert:  Richard replied 3 years ago.
Thanks Catherine.

Can you download and run this file to reset Word please

http://go.microsoft.com/?linkid=9763243

Once you have run the file and completed the reset, restart the computer and tell me if you can now print correctly please.

Thank you
Customer: replied 3 years ago.

I dont know whether I have run it or not. I got some Microsoft upgrade request - two alternatives and I chose the Opendocument option. I will turn my computer off and try again but before I do that how can I get back to you if this hasnt worked? Help.

Expert:  Richard replied 3 years ago.
You return to this webpage Catherine and post a message, like you are doing now.

You also have emails from me with a link here.

Restart the computer, download the file and run it and follow the steps to perform the reset.

Let me know the results please after you have restarted the computer and done this.