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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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why cant i load my new windows 365 software on my laptop?

Customer Question

why can't i load my new windows 365 software on my laptop?
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  James K. replied 3 years ago.

Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.


Yes but I'm currently using my old laptop. It's on my new one that i need to load the software. It's one of those yearly contract ones for 5 users. We have managed to put it on the pc and now i want to use it on my laptop.

Expert:  James K. replied 3 years ago.
Sure

just bring the laptop to this page and i will get it installed for you

Ok On the Laptop

Go to http://www.justanswer.com

Log in With your Email and Password

If you have forgotten your password click the forgotten password link and enter your email address a new one will be emailed to you

Once logged in Click on My questions in the Top Right

Click your Question and that will open this page and i will send you a link to Connect

Cheers James
Customer: replied 3 years ago.


Ok I will try but I don't want to do this monthly memebership thing. It's just a one off i want - just to be able to start using my new laptop which i've had for 2 months now!

Expert:  James K. replied 3 years ago.
yer thats fine

Just bring the laptop to this page
Customer: replied 3 years ago.


I can't log on!

Expert:  James K. replied 3 years ago.
If you have forgotten your password click the forgotten password link and enter your email address a new one will be emailed to you
Customer: replied 3 years ago.


ok have logged in with new password on new laptop

Customer: replied 3 years ago.

\using my new laptop to answer you now

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=2b1e4a8d-6aa2-44fd-a9c4-1645f07f572


Click the Link Above

1) Click Join
2) Click Run /OK/Yes if asked
3) Click allow/Run/Ok if asked by any Anti Virus

Let me know any Issues

Cheers James
Customer: replied 3 years ago.

This joining session is taking forever! The wheel keeps going round but i'm not getting through.

Expert:  James K. replied 3 years ago.
there are 6 options to try

Click try another option and check for any prompts on your taskbar

Customer: replied 3 years ago.


do you want me to do something?

Expert:  James K. replied 3 years ago.
no its ok
Customer: replied 3 years ago.


now what?

Expert:  James K. replied 3 years ago.
let it restart
Expert:  James K. replied 3 years ago.
Has it Restarted Yet
Customer: replied 3 years ago.

Yes but it appears to be stuck on the discover the new internet exploere for windows 8. it's taking forever.


 

Expert:  James K. replied 3 years ago.
Use chrome

http://166.78.231.170:8040/?Session=2b1e4a8d-6aa2-44fd-a9c4-1645f07f572


Click the Link Above

1) Click Join
2) Click Run /OK/Yes if asked
3) Click allow/Run/Ok if asked by any Anti Virus

Let me know any Issues

Cheers James
Customer: replied 3 years ago.

 


can't get back on


 

Expert:  James K. replied 3 years ago.
i cant do anything if i cant get back on

run all 6 options
Customer: replied 3 years ago.

i'm trying to log in again but it doesn't accept my password

Expert:  James K. replied 3 years ago.
reset it as you did before

Customer: replied 3 years ago.


it won't give me that option!

Expert:  James K. replied 3 years ago.
i cant do anyting if you cant get on

Go to http://www.justanswer.com

Log in With your Email and Password

If you have forgotten your password click the forgotten password link and enter your email address a new one will be emailed to you

Once logged in Click on My questions in the Top Right

Click your Question and that will open this page and i will send you a link to Connect
Customer: replied 3 years ago.


it keeps saying there is an internal server error

Customer: replied 3 years ago.

can you pick it up from here?

Expert:  James K. replied 3 years ago.
Afraid not , but if your having problem we can just pick it up tommorow
Customer: replied 3 years ago.

i'll try the link again. I'm going away tomorrow until Monday night - this is why i wanted to get it working as i wanted to take the new lap top with me!

Expert:  James K. replied 3 years ago.
ok well if you get in i can connect
Customer: replied 3 years ago.


it's still not loading the join session - the wheel keeping rotaing and there's a message bos that says 'internal server error'

Expert:  James K. replied 3 years ago.
click the office install file i downloaded on your desktop dose it run
Customer: replied 3 years ago.


if you mean that orange box on a grey back ground that i have to double click, yes it comes up with the info as before

Expert:  James K. replied 3 years ago.
Right

Without been connected i can do much

Ive check the Remote connection and its functioning correctly

there are 6 options to try
Customer: replied 3 years ago.


Well can we try again when i get back Monday night - i don't want to leave it like this now that you've done things to it and it isn't finished. I feel that i'm in a worse place than before!

Expert:  James K. replied 3 years ago.
im not sure how you can be a worst position

However come back Monday night i will be here

Customer: replied 3 years ago.

ok - how do i get to speak to you as opposed to someone else?

Expert:  James K. replied 3 years ago.
just reply here and i will get it
Customer: replied 3 years ago.


ok. thank you. speak to you monday evening UK time.

Expert:  James K. replied 3 years ago.
ok great

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