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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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when trying to open Word message reads Microsoft Word has stopped

Customer Question

when trying to open Word message reads Microsoft Word has stopped working

A problem has caused the programme to stop working.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Bernard! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have Office / Word 2007, 2010, etc.? Do you have windows xp, vista, or 7, or 8?

Are you still able to use Excel?

Can you go to Start, control panel, programs, programs and features (or add/remove programs), and change/repair Microsoft Office... program?

 

Can we do a remote session, so we can chat, and I will be able to help you directly?


Please let me know. Thank you

Customer: replied 3 years ago.


I've run the repair but unfortunately it has not fixed the problem, I have micorsoft Word 2013 Windows 7


Xcel works but power point and word doesn't.

Expert:  Viet -MS Office Tech replied 3 years ago.

I'm sorry. Can you please click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, then check?

Please let me know. Thank you,

Customer: replied 3 years ago.


Have carried out this procedure twice with the date set prior to when the problem was first noticed but to no avail, the problem remains the same?

Expert:  Viet -MS Office Tech replied 3 years ago.
I'm sorry, can you uninstall Microsoft Office...
, then restart the computer, and reinstall it?

Thank you
Customer: replied 3 years ago.


we dont have a disc but just a key to unlock the code, have tried this but still no luck? My pc was purchased new through my employer at a special price offer for home use version of MS Office.

Customer: replied 3 years ago.


Have tried but not able to download - have also tried to reinstall from my account but it doesnt recognise the 25 charactor key code when entered.

Expert:  Viet -MS Office Tech replied 3 years ago.
Sorry, are you able to check with your employer for the download and/or correct or new key? Thank you
Customer: replied 3 years ago.

I will have to go back to them and ask.

Expert:  Viet -MS Office Tech replied 3 years ago.
Sorry, OK, please let me know how it goes any time. Thank you.