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Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 19345
Experience:  Expert for over 10 years
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My surface 8.1 rt has just frosen and is not switching on again.Us

Customer Question

My surface 8.1 rt has just frosen and is not switching on again.Us only 4 months old.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Josh replied 3 years ago.
Hi my name is XXXXX XXXXX I will be helping you,

Please plug in the Surface and hold down the power button for 20 seconds until the device restarts.

Try using again after the restart
Customer: replied 3 years ago.
I had alreDy tried this nothing happened i am trying again nothing is not buffering or restarting
Expert:  Josh replied 3 years ago.
Please confirm that you held down the power button for a full 20 seconds
Customer: replied 3 years ago.
Yes i did held for 20 seconds l
Expert:  Josh replied 3 years ago.
What is showing on the Surface screen?
Customer: replied 3 years ago.
Just the surface logo.sorry tephone slow
Expert:  Josh replied 3 years ago.
Please try this..

Press and hold the Left Shift key
Press the Power icon
Press Restart
Customer: replied 3 years ago.
IWhat do uou meanby power icon. Ipressed what you said but doyou mean the on and off button? Why icon?
Customer: replied 3 years ago.
Relist: Other.
Really, very basic answerof things i had already tried.i really wanted a ms expert on phone but not available.please try and be fothcoming i was doing somethong important and this happened .first time restarted second time no i am very angry we getting nowhere

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