How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Question Here...
jstinehelfer is online now

I have a Hotmail account and for the last 48hours have been

Customer Question

I have a Hotmail account and for the last 48hours have been able to access it; it tells me either my account name or password XXXXX XXXXX I have tried for all this time to reset my password XXXXX manage to do it, I am alone so have no one to ask, or help, and only one email account which I cannot get into so I am beyond despair, please please an you help me. Thank you
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do, and we can get this sorted.

Click the below link and click START MEETING

Click Me (Link)

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.


what is happening???I have tried clicking on the link and I just want to get it sorted its asking me to join a free group and meetings its not right just help me please!

Expert:  Richard replied 3 years ago.
What is happening is that your not following the instructions I gave you.

I do this daily with my customers, and it works, so follow the instructions CAREFULLY.

Click the below link and click START MEETING on the web page

Click Me (Link)

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

I have tried double clicking, and all it does is invite me to join something no numbers appear, how do I make this smaller on my computer without it disappearing please try to help me no numbers come up


 

Expert:  Richard replied 3 years ago.
Roberta

You are still not doing the instructions correctly, you click Start Meeting, and you double click the file you download.

If you cannot do this, I will try to work with you here via messaging.
Expert:  Richard replied 3 years ago.
Hi Roberta

I see you replied but no message?

Can you repeat this please?

Related Microsoft Questions