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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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how do i unlock my control panel

Customer Question

how do i unlock my control panel
Submitted: 3 years ago.
Category: Microsoft
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask, how exactly you are "locked" out of your Control Panel?

Are you given any type of error when you attempt to do such?

Thank you,
Jason
Customer: replied 3 years ago.

i need to turn off windows firewall to do my work and it wont let me

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Customer: replied 3 years ago.

yes

Expert:  Jason Jones replied 3 years ago.


Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=d7ec5734-496b-40a5-8bba-bdbe7d457c3b

Customer: replied 3 years ago.

it wont let me join session

Expert:  Jason Jones replied 3 years ago.


Why not?

Customer: replied 3 years ago.

dont know clicked on it and nothing happened

Expert:  Jason Jones replied 3 years ago.

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

google

Expert:  Jason Jones replied 3 years ago.


Okay, I see that you are using Google Chrome.

Please, open Internet Explorer instead and go to the following link: http://tinyurl.com/l3xoj8p

Run the remote application from Internet Explorer, please.

Thank you.
Customer: replied 3 years ago.

i cant connect to internet explorer not at home at the moment

Expert:  Jason Jones replied 3 years ago.

What does that mean?

You do not have Internet Explorer on that computer?

Okay.

After the file is downloaded in Google Chrome click the "Elsinore.." button that appears on the bottom left of your window and allow it to run.

Thank you
Customer: replied 3 years ago.

ok thankyou

Expert:  Jason Jones replied 3 years ago.
Thank you..