Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.
Several possibilities may exist here, but depending on your operating system you could try to start with a System Restore, before we look at the steps, what operating system are you using please?
windows 7 pro have had this trouble about a month now
do you know if you have a system restore point that goes back further than that?
WILL LOOK NOW hAVE JUST RESTORED BUT HAD SAME PROBLEM RON
No nother restore points Ron
Next thing we need to do then is to run a system file checker
You will need to open a command prompt as administrator
Do you know how to do this please?
Start - All programs - Accessories
Then right click command prompt and select "Run as administrator" please
yes I there
at the prompt you will need to type in the following
sfc /scannow (there is a space between the c and the /)
once you hit enter this could take some time to execute, so please do so and then update the chat for me?
I have filled in a black small screen is this correctCan I get back to you in 30 minutes ron
sure thing please do Ron.
Still does not work! Ron
Well, the next option we have is to go for an uninstall of the program/programs and a re-installation I think
Stand by for a minute please Ron.
Hello have tried to load program same trouble Ron
First step is to completely uninstall the program, can you do that please?
I have done that ron
and then a reinstall?
There is no photoplus program loaded or PHOTOpLUS x6 ON THE COMPUTER.
THE WINDOWS7 WAS REMOVED THE DISK WIPED THEN WXP7P RELOADED AS WAS THRE PHOTO PROGRAMS
Oh, now that is a little clearer.
I SHOULD HAVE A
So you will need to reinstall the Photo plus programs from disk etc to get this to work
This is what I am trying to do and can't
I tried to reload before I restarted just now
If the disk is in the CD, then can you navigate to the installation folder and see something similar to "startup" or "install?
should have read "setup"
Setup on X6 is just running
i wanted you to right click it and "run as administrator"
have doe that
please keep me informed as to what is happening then, i'll stay on here with you.
I have just filled in the disk code and it is loading
It has stopped again trying again
it stops loading as soon as starts now
Ron, can i just confirm that you have now rolled back to Windows XP from Windows 7 or was it Windows 8?
it is W XP7 pro and was done 4 weeks ago by a computer firm
sorry ron, xp or windows 7, there is no such thing as w xp7, do you mean XP Pro?
Sorry I Was trying to cut down on typing windows 7 prof
and is this fully updated via windows update?
could we try something else please?
can you create a folder on your C: drive and call it PhotoPlus
then copy all the files on the DVD into that folder?
run the setup from there "Run as administrator" please and update me?
I have clicked run as admi and I have a form called administrator command prompt
the files have all copied over?
into the folder you created?
they are copying now
we need to wait until they are all copied over please.
i will get you to try something once they have done so.
the computer is playing up I think I will have to close it doanw
ok, just get back to me when you can please.