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GL ITCS
GL ITCS, Consultant
Category: Microsoft
Satisfied Customers: 47
Experience:  MCP, MCSA, MCSE, MCTS, MCITP
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cannot LOAD ANY PROGRAMS reports php.cab file corrupt,

Customer Question

cannot LOAD ANY PROGRAMS reports 'php.cab ' file corrupt, damage or missing. Have tried three programs
Submitted: 3 years ago.
Category: Microsoft
Expert:  GL ITCS replied 3 years ago.

GL ITCS :

Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.

GL ITCS :

Several possibilities may exist here, but depending on your operating system you could try to start with a System Restore, before we look at the steps, what operating system are you using please?

JACUSTOMER-8u2np3je- :

windows 7 pro have had this trouble about a month now

GL ITCS :

do you know if you have a system restore point that goes back further than that?

JACUSTOMER-8u2np3je- :

WILL LOOK NOW hAVE JUST RESTORED BUT HAD SAME PROBLEM RON

GL ITCS :

ok.

JACUSTOMER-8u2np3je- :

No nother restore points Ron

GL ITCS :

Next thing we need to do then is to run a system file checker

GL ITCS :

You will need to open a command prompt as administrator

GL ITCS :

Do you know how to do this please?

JACUSTOMER-8u2np3je- :

not fully

GL ITCS :

Start - All programs - Accessories

GL ITCS :

Then right click command prompt and select "Run as administrator" please

JACUSTOMER-8u2np3je- :

yes I there

GL ITCS :

ok

GL ITCS :

at the prompt you will need to type in the following

GL ITCS :

sfc /scannow (there is a space between the c and the /)

GL ITCS :

once you hit enter this could take some time to execute, so please do so and then update the chat for me?

JACUSTOMER-8u2np3je- :

I have filled in a black small screen is this correctCan I get back to you in 30 minutes ron

GL ITCS :

sure thing please do Ron.

JACUSTOMER-8u2np3je- :

Still does not work! Ron

GL ITCS :

Well, the next option we have is to go for an uninstall of the program/programs and a re-installation I think

GL ITCS :

Stand by for a minute please Ron.

JACUSTOMER-8u2np3je- :

Hello have tried to load program same trouble Ron

GL ITCS :

First step is to completely uninstall the program, can you do that please?

JACUSTOMER-8u2np3je- :

I have done that ron

GL ITCS :

and then a reinstall?

JACUSTOMER-8u2np3je- :

There is no photoplus program loaded or PHOTOpLUS x6 ON THE COMPUTER.

JACUSTOMER-8u2np3je- :

THE WINDOWS7 WAS REMOVED THE DISK WIPED THEN WXP7P RELOADED AS WAS THRE PHOTO PROGRAMS

GL ITCS :

Oh, now that is a little clearer.

JACUSTOMER-8u2np3je- :

I SHOULD HAVE A

GL ITCS :

So you will need to reinstall the Photo plus programs from disk etc to get this to work

JACUSTOMER-8u2np3je- :

This is what I am trying to do and can't

JACUSTOMER-8u2np3je- :

I tried to reload before I restarted just now

GL ITCS :

If the disk is in the CD, then can you navigate to the installation folder and see something similar to "startup" or "install?

GL ITCS :

sorry

GL ITCS :

should have read "setup"

JACUSTOMER-8u2np3je- :

Setup on X6 is just running

GL ITCS :

sorry...

GL ITCS :

i wanted you to right click it and "run as administrator"

JACUSTOMER-8u2np3je- :

have doe that

GL ITCS :

ok

GL ITCS :

please keep me informed as to what is happening then, i'll stay on here with you.

JACUSTOMER-8u2np3je- :

I have just filled in the disk code and it is loading

GL ITCS :

ok

JACUSTOMER-8u2np3je- :

It has stopped again trying again

GL ITCS :

ok

JACUSTOMER-8u2np3je- :

it stops loading as soon as starts now

GL ITCS :

Ron, can i just confirm that you have now rolled back to Windows XP from Windows 7 or was it Windows 8?

JACUSTOMER-8u2np3je- :

it is W XP7 pro and was done 4 weeks ago by a computer firm

GL ITCS :

sorry ron, xp or windows 7, there is no such thing as w xp7, do you mean XP Pro?

JACUSTOMER-8u2np3je- :

Sorry I Was trying to cut down on typing windows 7 prof

GL ITCS :

and is this fully updated via windows update?

JACUSTOMER-8u2np3je- :

Yes

GL ITCS :

ok

GL ITCS :

could we try something else please?

GL ITCS :

can you create a folder on your C: drive and call it PhotoPlus

GL ITCS :

then copy all the files on the DVD into that folder?

JACUSTOMER-8u2np3je- :

all clear

GL ITCS :

and then...

GL ITCS :

run the setup from there "Run as administrator" please and update me?

JACUSTOMER-8u2np3je- :

I have clicked run as admi and I have a form called administrator command prompt

GL ITCS :

the files have all copied over?

GL ITCS :

into the folder you created?

JACUSTOMER-8u2np3je- :

they are copying now

GL ITCS :

ok

GL ITCS :

we need to wait until they are all copied over please.

GL ITCS :

i will get you to try something once they have done so.

JACUSTOMER-8u2np3je- :

the computer is playing up I think I will have to close it doanw

GL ITCS :

ok, just get back to me when you can please.