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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 4945
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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Hi Guys. Ive recently bought office for my new imac and im

Customer Question

Hi Guys. Ive recently bought office for my new imac and im having some difficulty with setup.. I have entered my product key and office is not accepting it.. is there a screen sharing option that i can use so i can resolve this issue? I depend on my computer for a large amount of my companies, financial work.. and tomorrow is a new week.. #feeligntheheat
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Shefin replied 3 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :

Please let me know when you are ready.

JACUSTOMER-fotilngs- :

I am ready Shefin

JACUSTOMER-fotilngs- :

Hi

Shefin :

The issue is, you are using a different version of Office in your computer and purchased product key for new version.

Shefin :

The product key will not work for the old version.

JACUSTOMER-fotilngs- :

hmm.. I purchased this last week and the sales rep said it would ? Do I need to update ios ?

Shefin :

May I know the operating system you are using?

JACUSTOMER-fotilngs- :

This is the exact computer I bought and software...

JACUSTOMER-fotilngs- :

http://www.pcworld.ie/Product/APPLE-iMac-MD093BA-215-Allinone/313428/311

Shefin :

May I know the version of Office you have already installed on your computer?

JACUSTOMER-fotilngs- :

Office Mac 2011 Home & student

Shefin :

May I know the version of Product key that you have purchased?

JACUSTOMER-fotilngs- :

The Code?

Shefin :

Have you purchased the product key for Office Mac 2011 Home & student?

JACUSTOMER-fotilngs- :

TCWJM - HDDM9 - 98HMV - Y7TGQ - R7MPD

Shefin :

Not the code.

JACUSTOMER-fotilngs- :

Yes I have purchased that version and that is the product key that came with it.

Shefin :

I am asking for the version.

JACUSTOMER-fotilngs- :

The version of the Product key ?

Shefin :

Please open the Office product that you have in your computer.

JACUSTOMER-fotilngs- :

Its a card

Shefin :

No. On your computer, launch Office.

JACUSTOMER-fotilngs- :

Ok i am going to launch Excell

Shefin :

Okay.

JACUSTOMER-fotilngs- :

i am prompted now to either..

JACUSTOMER-fotilngs- :

insert product key

JACUSTOMER-fotilngs- :

free 30 day trial

JACUSTOMER-fotilngs- :

or purchase

Shefin :

When you enter the product key, it comes as invalid. Right?

JACUSTOMER-fotilngs- :

correct

Shefin :

Please choose free 30 day trial

JACUSTOMER-fotilngs- :

i have done.. this and it has worked. but what happens after 30 days ?

Shefin :

Please check the version now.

JACUSTOMER-fotilngs- :

ok it seems to be working perfectly... m,aybe a glitch in setup on microsoft?

JACUSTOMER-fotilngs- :

surely this must be very confusing for ALL new customers.

Shefin :

I think you have purchased a different version.

Shefin :

Please check the version from the Office that you have launched in your computer.

Shefin :

It might be a different version.

JACUSTOMER-fotilngs- :

Is a way of checking this so that i know it wont expire within 30 days?

Shefin :

It will expire after 30 days, otherwise, we have to activate it using the product key.

Shefin :

For that, we have to check the version first.

JACUSTOMER-fotilngs- :

Full Size Image

JACUSTOMER-fotilngs- :

Is this hwo I do that ?

JACUSTOMER-fotilngs- :

how**

Shefin :

Please wait for a couple of minutes.

JACUSTOMER-fotilngs- :

Thank you

Shefin :

Could you please uninstall the current trial version that you have on your computer?

JACUSTOMER-fotilngs- :

How do I uninstall it .. IM new to mac? System preferences?

Shefin :

Quit all Office for Mac applications

JACUSTOMER-fotilngs- :

done

JACUSTOMER-fotilngs- :

I googled

JACUSTOMER-fotilngs- :

Im guessing we start from the start ?

Shefin :

Please follow the instructions below in order to remove Office from your computer.

Shefin :

Or, find the video below.

JACUSTOMER-fotilngs- :

DONE

JACUSTOMER-fotilngs- :

I did

JACUSTOMER-fotilngs- :

Im on office setup now agian

JACUSTOMER-fotilngs- :

again

Shefin :

Please uninstall it completely.

JACUSTOMER-fotilngs- :

Full Size Image

JACUSTOMER-fotilngs- :

I did

JACUSTOMER-fotilngs- :

its completely gone

Shefin :

Okay. insert the product key and clickc Get started.,

JACUSTOMER-fotilngs- :

Office isn’t associated with this account.
  • If you’ve already activated Office, sign out and then sign in with the Microsoft account you used to activate Office.
  • If you have Office but haven’t activated it, you can use your product key to activate. Activate Office now
  • If you don’t have Office, you can buy it in the Office store.
Shefin :

Please use the account that you have used to purchase the key.

JACUSTOMER-fotilngs- :

I have but it is only letting me use office online and not on the desktop.. i have to leave now.. Ill speak to you again do you an ermail ?

JACUSTOMER-fotilngs- :

email ?

JACUSTOMER-fotilngs- :

mine is [email protected]

Shefin :

Okay.

Shefin :

Plelase come back when you get time.

JACUSTOMER-fotilngs- :

im looking at this page now

JACUSTOMER-fotilngs- :

https://office.microsoft.com/en-us/myoffice.aspx?CTT=97

JACUSTOMER-fotilngs- :

bye

Shefin :

Okay.

Shefin :

Byr for now.

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