Please let me know when you are ready.
I am ready Shefin
The issue is, you are using a different version of Office in your computer and purchased product key for new version.
The product key will not work for the old version.
hmm.. I purchased this last week and the sales rep said it would ? Do I need to update ios ?
May I know the operating system you are using?
This is the exact computer I bought and software...
May I know the version of Office you have already installed on your computer?
Office Mac 2011 Home & student
May I know the version of Product key that you have purchased?
Have you purchased the product key for Office Mac 2011 Home & student?
TCWJM - HDDM9 - 98HMV - Y7TGQ - R7MPD
Not the code.
Yes I have purchased that version and that is the product key that came with it.
I am asking for the version.
The version of the Product key ?
Please open the Office product that you have in your computer.
Its a card
No. On your computer, launch Office.
Ok i am going to launch Excell
i am prompted now to either..
insert product key
free 30 day trial
When you enter the product key, it comes as invalid. Right?
Please choose free 30 day trial
i have done.. this and it has worked. but what happens after 30 days ?
Please check the version now.
ok it seems to be working perfectly... m,aybe a glitch in setup on microsoft?
surely this must be very confusing for ALL new customers.
I think you have purchased a different version.
Please check the version from the Office that you have launched in your computer.
It might be a different version.
Is a way of checking this so that i know it wont expire within 30 days?
It will expire after 30 days, otherwise, we have to activate it using the product key.
For that, we have to check the version first.
Is this hwo I do that ?
Please wait for a couple of minutes.
Could you please uninstall the current trial version that you have on your computer?
How do I uninstall it .. IM new to mac? System preferences?
Quit all Office for Mac applications
Im guessing we start from the start ?
Please follow the instructions below in order to remove Office from your computer.
Or, find the video below.
Im on office setup now agian
Please uninstall it completely.
its completely gone
Okay. insert the product key and clickc Get started.,
Please use the account that you have used to purchase the key.
I have but it is only letting me use office online and not on the desktop.. i have to leave now.. Ill speak to you again do you an ermail ?
mine is [email protected]
Plelase come back when you get time.
im looking at this page now
Byr for now.