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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have outlook express 2007 but am receiving no incoming emails

Customer Question

I have outlook express 2007 but am receiving no incoming emails on my tiscali account. They say that they cannot deal with it, it is a microsoft problem. When I try to login I get Login is disabled because there is an issue with your account. Please contact support to resolve the issue. HELP
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Timothy! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. First, are you able to sign in and use your tascali email address / password XXXXX the website below?

http://www.talktalk.co.uk/mail/

Please let me know. Thank you,

Customer: replied 3 years ago.

When I sign in I get this message Login is disabled because there is an issue with your account. Please contact support to resolve the issue.

Expert:  Viet -MS Office Tech replied 3 years ago.

I'm sorry. That means there may be nothing wrong with Microsoft / Outlook Express (do not use Outlook Express right now) as your email account cannot be even used on the Tiscali / Talktalk website.

You may want to reset your email password XXXXX the website https://myaccount.talktalk.co.uk/forgotdetails?wm=1
If that does not work, you would have to contact Tiscali / TalkTalk again; they must enable / fix your email account in order to work on their own email website http://www.talktalk.co.uk/mail/ first
, then I can fix Outlook Express for you.

Please let me know. Thank you,

Customer: replied 3 years ago.

Thank you - Catch 22 - you say the fault is with Tiscali, they say the fault is with Microsoft - I have changed my password XXXXX fourth time since Monday, and am now waiting for 5 minutes - Sorry but I dont think that so far I have received £28 worth of advice, just telling me to vdo what I have been doing since last Monday, HELP

Expert:  Viet -MS Office Tech replied 3 years ago.

I'm sorry. Don't worry, we guarantee our service.

- First, do not worry about Microsoft Outlook Express right now; we can only fix outlook express after your email account is fixed.

- Secondly, you are not able to sign in and use your email address at the website http://www.talktalk.co.uk/mail/ right?
; in that case, can you tell Tiscali / TalkTalk to see if they can actually sign in / use your email address on their computer?
; they manage your email account, so they must enable/fix your email account first
, only then, we can fix your outlook express, that is if your email address is working, but outlook express is not working.

Please get back to me when your email account is working at the website http://www.talktalk.co.uk/mail/ first

, then get back to me via this web page, then we'll continue, so I can fix your outlook express.

 

Thank you,

Customer: replied 3 years ago.

I have tried the login with a different password, waited and waited, but there is still no chance of a login being successful.


 


I want to know three things:


1 Who has disabled my login and what is the issue on my account?


2 Why can I send emails but not receive them


3 I have been trying for an answer now for 5 days and am getting no response except the one agent who said it was a microsoft problem.

Customer: replied 3 years ago.

You replied




09 November 2013 15:29 EST




I have tried the login with a different password, waited and waited, but there is still no chance of a login being successful.




 




I want to know three things:




1 Who has disabled my login and what is the issue on my account?




2 Why can I send emails but not receive them




3 I have been trying for an answer now for 5 days and am getting no response except the one agent who said it was a microsoft problem.


Expert:  Viet -MS Office Tech replied 3 years ago.
I'm sorry. Are you sure you are able to send emails (check if people are actually able to receive your emails)?

Have you called called Tiscali, and make sure your email works at the website:
http://www.talktalk.co.uk/mail/

Thank you
Customer: replied 3 years ago.

The answer to your first question is yes


 


I will now try your second and ring them up.


 


Many thanks

Customer: replied 3 years ago.

Ive chatted on line about 10 timers and talked to them twice, and the email does not work. WHO has disabled my account, WHY and why can they not enable it? Tim

Expert:  Viet -MS Office Tech replied 3 years ago.

You're welcome. So if you send an email message to someone right now, and then when you call that person, he/she confirms that he/she gets your message? But you still cannot sign in your email address at the website http://www.talktalk.co.uk/mail/? That's very strange. Are you sure you are sending from your @tiscali email address? Or do you use any other email address?

OK, call Tiscali/TalkTalk, and make sure that they can actually sign in your email address with your email password XXXXX the website http://www.talktalk.co.uk/mail/ on their computer to confirm. Note: only Tiscali/TalkTalk can disable your email account as they own all @tiscali... email addresses. If there is issue with another emial address, please let me know.

Did Tiscali/TalkTalk say why they would disable your @tiscali... email address (as only they are able to disable/enable your email account)?


Also, I can try to remotely connect to your computer check if there is anything strange. Please let me know. Thank you,

Customer: replied 3 years ago.

Thankyou - no, I have been using tiscali for outgoing emails and it seems fine. Just no incoming emails. TalkTalk give no information as to why my tiscali account should be disabled but they say they are working on it. I guess there is nothing you can do until they resolve it.

Expert:  Viet -MS Office Tech replied 3 years ago.

Sorry. OK. Don't mention Outlook to Tiscali; what we need to fix first is at the email website. Let me know what Tisacli say later, I'll continue to help you as needed. Thank you

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