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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I bought a microsoft office home and student 2010 download

Customer Question

I bought a microsoft office home and student 2010 download from a recognised microsoft supplier and it will not download keeps coming up installation incomplete
Submitted: 3 years ago.
Category: Microsoft
Expert:  James K. replied 3 years ago.
Hello

My name is James

welcome to Just Answer

Can I remote on and help you fix this

I can send you a Link to Connect

Let me know
Customer: replied 3 years ago.

yes please

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=4b9a59ad-e5d7-45da-ac94-a92b7d2ca858

Click the Link above


Click Join

Click Run/Ok/Yes if asked

Click Ok/allow if asked by antivirus
Customer: replied 3 years ago.

Hi James


 


It wont connect remotely

Expert:  James K. replied 3 years ago.
NO problem


we can connect another way


go to


http://join.me

click the oranage share /start a Metting button

run the file

you will see

http://join.me and nine random numbers

give me the nine numbers and i will connect
Customer: replied 3 years ago.

How much is this costing me?


 

Expert:  James K. replied 3 years ago.
there is no extra cost , its just the Price you paid for the question
Customer: replied 3 years ago.

still not connecting

Expert:  James K. replied 3 years ago.
You have a browser issue then this may be why you cant download anything

do you have firefox installed >?
Customer: replied 3 years ago.

not firefox has avast turned off firewall

Expert:  James K. replied 3 years ago.
Ok Do this


Reset Internet Explorer

Close all open Internet Explorer windows

Open one

Click Tools>Internet Options > Advanced >Reset >reset again

Then Re-try the download

Let me know

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