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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Email and password

Customer Question

Email and password XXXXX needs parental password XXXXX it is a parents password. Need it unblocking to reinstall office on new pc
Submitted: 4 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 4 years ago.

Hello Joanne! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=a9b5d14e-5adf-47d2-885a-8e52db24c4a1

Thank you,

Customer: replied 4 years ago.

Won't let me get on link

Expert:  Viet -MS Office Tech replied 4 years ago.

I'm sorry, what happens when you click on that website link? What does it say?

http://166.78.231.170:8040/?Session=a9b5d14e-5adf-47d2-885a-8e52db24c4a1

How about clicking on the shorter website link below?

http://tinyurl.com/k3zxca5

Edit: It looks like you are away, so I'm canceling the website link for now. Please let me know if you still need help with this; we guarantee our service.. Thank you,