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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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can not add attachments to my email

Customer Question

can not add attachments to my email
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Ken! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer? Is there any error or message?

Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=ee821f70-fc50-4842-bdf3-c0e95c06dfe0

Thank you,

Expert:  Jason Jones replied 3 years ago.

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Expert:  Viet -MS Office Tech replied 3 years ago.
Hi Ken,

Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=ee821f70-fc50-4842-bdf3-c0e95c06dfe0

Thank you
Expert:  Viet -MS Office Tech replied 3 years ago.

Please go to the Desktop, then click on the ScreenConnect program/icon (usually, at the bottom) on the Taskbar in order to chat with me. Thank you,

 

Can you please click on the website below:

http://www.teamviewer.com

, then download and run the TeamViewer program
, then tell me the file ID and password XXXXX will provide you (leave the TeamViewer program open.)

Thank you,

Customer: replied 3 years ago.

running windows 8 can not add pictures or attechments to my e mails

Expert:  Viet -MS Office Tech replied 3 years ago.

Can you please go to the Desktop (from the Start screen, click on Desktop word / icon), then click on the ScreenConnect program/icon (usually, at the bottom) on the Taskbar in order to chat with me?

 

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

 

Is there any error or message when adding pictures or attachments?

 

Do you go to the email website to use email (if yes, what is the website)? Or do you use an email program, such as the Mail app, or Outlook, or Windows Live Mail, etc.?

 

Edit: Please only reply via this web page. Thank you,

Customer: replied 3 years ago.

I use AOL

Expert:  Viet -MS Office Tech replied 3 years ago.

It looks like you are not able to connect with me. I'm opening this issue to other professionals. Thank you,

Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

What is the error you get when you try to add an attachment to emails?

Thank you

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