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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I cannot acess my emails on Microsoft OutlookThe last emails

Customer Question

I cannot acess my emails on Microsoft Outlook The last emails that are there are those of 3 weeks ago before I went away Marion XXXXXX

Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Are you receiving an error message when you try to access your emails? If so, what error message is it?

Thank you
Customer: replied 3 years ago.

No I am not receiving an error message

Expert:  Richard replied 3 years ago.
Can you tell me which email service provider Outlook is connecting to?

If you do not know, just tell me the part AFTER the @ symbol please (NOT the full email address).

Thank you
Customer: replied 3 years ago.

tiscali.co.uk

Expert:  Richard replied 3 years ago.
Thank you

Click on my link here please

www.talktalk.co.uk/mail

This allows you to access your emails via the web interface.

I want to make sure you can log into your account ok.

Can you log in and tell me if you see your missing emails there please.

Customer: replied 3 years ago.

unfortunately after I clicked on my talk talk account which I could not access and when closed it I lost you too

I could find no way of getting back to you

I am therefore not at all satisfied and I do not feel that you should charge me the £35

when I found a phonenumber for Microsoft they had no knowledge of you or any record of my contacting them

The name purports to be from Microsoft office but clearly is not

 

I therefore would like my £35 back However since I was not sure how genuine you are I have cancelled that card which is now going to cause me some inconvenience

Please reply so that we can find a way in which you can reimburse me

 

Marion XXXXXX

Expert:  Richard replied 3 years ago.
Sure, no need to cancel the card, and over react like this.

I assume you got your problem fixed and don't wish to pay for the solution, thats ok, as we have a trust system here.

Just go below to get your refund.

http://ww2.justanswer.com/help/how-can-i-request-refund

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