Microsoft Office Questions? Ask a IT Expert for Support ASAP
when itry to open outlook express.the error is 0x800C012E,5, ALSO msoe.dll is not available or corrupted + memory may be full
after installing win xp, setting up separate account for my wife and moving her message store to same location as mine
correct. She is sharing the message store with me. I can open my own oe account but hers will not open due to the error already given you. We have separate windows accounts.
Let me explain a little more. I set up my own windows account, with oe operational. following this, i set up a windows account account for my wife, oe opened ok but because we share an email address we like to use the same message store. i tried moving her message store (empty) to the same folder as mine. This it did and my messages were accessible in her account.This has worked satisfactorily before, however now when we try to open her account the error referred to occurs and we cannot open OE. This means we can't move her message store back to the original location
i can still open my outlook express when in my windows account. i have not been able to open my wife's oe when in her windows account since i set it up two days ago.
Richard, yes it now opens ok. Can I now reimport the inbox messages?
Richard, I'm sorry we are back to square oneI was able to get my previous inbox messages back into my account under a new folder name but could then not open my wifes oe. I have tried copying the complete message store to another folder, then deleting all the messages in the old folder and deleting all the folders except the 'standard ones' present when oe starts for the first time. I still can't open my wifes oe account in her windows account and get the 0x800 message as before plus the bit about full memory - there is plenty - and msoe.dll could not be initialized etc. Do you have any further thoughts please?
sorry, it doesn't make any difference Richard - smae messages occur
i had a folder named transfer. I renamed inboxold as transfer.dbx then copied all messages from my oe into new folder using windows explorer loaded oe and imported only the messages in transfer.dbx from it into oe/transfer. Then i went to my wifes win account, then attempted to open oe. Result: messages as referred to . Next , deleted all messages from my oe folder and all the folders except the standard ones. My oe opens but with no messages at all as expected. My oe message store is on E:\OEMail, op. system is on C:\ My wife's oe still will not open.
Sorry, my oe message store has only now got deleted items, drafts, inbox, outbox, sent items and offline as folders and they are all empty. Are you wanting me to put all the messages back where they were? I don't see this is going to help. I think we need to consider the error messages when i try to load my wife's oe and why msoe.dll doesn't initialise.
Right, we are back to square 2. Message folder has empty inbox, inboxold contains old inbox. My wife's oe still gives error messages as before. Where to next? The only way I know of getting my wifes oe going again is to delete her windows account and start a new one in which her oe mail is stored in its initialized folder, but then of course all her other software then has to set up all over. Is there something in the software that prevents independent users sharing the same message store and in a different location to the one that oe sets up initially?
Richard, I agree all the software will be there, it's the personalising that will need re-doing. Maybe we've been very lucky with another computer we have that has operated satisfactorily with this message storing arrangement for several years. We don't seem to have got very far.
OK. I have created a new account in windows. OE opens ok in it. I then tried moving the message store to the desired (shared) location. This worked OK without the usual errors. Closed oe then started again. No problem. Logged out of the new account then back in and started oe OK. Only thought - I set up account with full privileges, if I go back and change these to limited am I going to get the original problem, or is it that if the account is originally limited, you can't change the message store to the same location as that of an administrator?