Hello and thank you for your question today. My name is Jason. I look forward to helping you today.
Did you lose emails in Outlook or have you lost the whole Outlook application?
the whole outlook application
Thank you for the update.May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.
Thank you.Please, click the following link and allow the remote app to run: http://18.104.22.168:8040/?Session=4b1656c1-5441-4b48-922c-32a2ac04fdc6
Are you having any problems with running that remote application after it is downloaded? Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Internet Explorer, the whole trouble started when I upgraded Windows 8 to 8.1, I have also lost my documents, pictures, etc.
yes it is
Let's try this remote option.- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true- Then download and allow that remote app to run.- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.Thank you.
cant see the 9 digit number yet, will it take some time?
That depends. Did you run the application?
You must open the downloads window, double click the Join.me application that was downloaded and then run it.
Do you see the "Join.ME" button on the bottom of your screen, on the start bar?
no, don't have a start bar
That is the bar that shows all the running programs.
On the bottom of your screen.
I clicked join me
Please, click this link instead and run the remote application: http://tinyurl.com/n2erqk4
All is now working.If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/Thank you for your time and please, do not forget to rate my help below.- Jason
thanks a million
Thank you kindly. You can rate my help below by clicking one of those faces :) and clicking Submit.
If you need any further help, you can always ask away and request me too, if you wish.
After you click Submit, please, do not forget to click "OK" as well.
Thank you again.
I cant see the outlook sign at the bottom, also, when can I see the downloaded files.
which is the window key
found it, how do I get it on the desktop, also, the downloading of the recovery has stopped before it finished
but I am on another computer
I am now in just answer on the big computer
nothing is happening
but it is not downloading, do you want me to go into the orion file recovery
How can I start the Orion file recovery