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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 649
Experience:  A+ Comptia Certified computer repair
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while trying to watch live on sky sports 1 ,I got an on screen

Resolved Question:

while trying to watch live on sky sports 1 ,I got an on screen message ,Micro softsilverlight is out of browser launcher and has stopped working , Can this be restarted
Submitted: 3 years ago.
Category: Microsoft
Expert:  jstinehelfer replied 3 years ago.

jstinehelfer :

Hello my name is XXXXX XXXXX I will be assisting you today. I understand technology can be frustrating at times and hopefully together we can come up with a solution to your problem.

jstinehelfer :

Are you using Sky go Desktop on your computer?

Customer:

yes

jstinehelfer :

Ok give me a few minutes to research this issue.

Customer:

ok

jstinehelfer :

Microsoft recommendation is to Uninstall the current Sky app then reinstall

Customer:

sorry I have already done this and only this

jstinehelfer :

and your still getting the same problem. OK let me research a bit more

jstinehelfer :

When you removed the Sky Desktop did you happen to uninstall Silverlight and install the latest version of Silverlight. Then reboot your computer. Then install the Sky Desktop

jstinehelfer :

?

Customer:

thanks I will go away and try that

jstinehelfer :

You can save this page in your favorites so you dont loose me when you reboot

jstinehelfer and other Microsoft Specialists are ready to help you

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