Hello Tom! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Have you been using outlook 2010 for a long time, then this issue just occurs recently?Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://18.104.22.168:8040/?Session=3c637441-d5f5-4a26-a56b-1344f0440a47Thank you,
Hi Tom,I'm sorry, then Internet connection is too slow and it keeps dropping in & out. Can you get a good / fast Internet connection somewhere else? Can you open Word program, then click on File menu, then click on Help, then tell me it shows Home and business 2010 or Professional 2010, etc.?
Can you close all office programs, then go to Start, control panel, programs, programs and features, and uninstall the Microsoft Office Professional 2010 item?Please let me know. Thank you,
My situation is unchanged. I still have the same problem.
2. Can you close all office programs, then go to Start, control panel, programs, programs and features, and uninstall the Microsoft Office Professional 2010 item. Then restart the computer, and check.Please let me know. Thank you,
Hi Tom,I'm sorry, your internet connection is not faster enough, so it could not connect with me well, so I could not help you directly. But I can provide written instructions you can try. Thank you,
I've checked your computer. Somehow Office Professional got into your computer, and you've re-installed Microsoft Office Home and Business 2010 on your computer on 21/11/2013.
- Can you go to Start, Control Panel, Programs, Programs and features, and uninstall Microsoft Office Home and Business 2010
, then also uninstall the Microsoft Office PowerPoint...., and Microsoft Office Suite....
- Then restart the computer, then download and install your office again, then check.
Thank you. Got it. I uninstalled as requested, and then reinstalled home and business 2010.This got rid of professional.Regards Tom XXXX