Hello David! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8? You are entering a license for another program, Office, not Regcure Pro. Each program license is different; you cannot just enter the same license for another program.Did you install Regcure Pro? Regcure Pro is not a free program. Did you purchase Regcure Pro? Is there a reason you loaded Regcure Prop program on your computer? Is there any issue with your computer?Do you have any antivirus/security program installed on your computer?Would you like me to provide you a free program to scan / fix your computer (instead of paying for Regcure Pro)?Please let me know. Thank you,
theI have Windows XP installed.
The licence number I gave was my Microsoft licence.
I did a search for Microsoft support and Regcure Pro was listed. I thought it was the offical support as there was no mention of cost until the price plan was displayed.
I have said I would pay for low priority/low urgency help. But I would much rather have official help from Microsoft if that's what you can provide.
The reason I did a search on Regcure Pro was because I am havinig problems accessing my emails and the internet via Internet Explorer. I was surprised at the size of the faults found because I have Bullguard loaded and working (twice today) and I have also aarried out a Malwartes Bytes check which found nothing wrong.
I'm sorry, Regcure Pro is definitely not a program from Microsoft; please remove it from Start, control panel, add/remove programs later. Don't just install any program. When you search things on the internet, anything can happen; please be careful when on the internet. I can fix your email and internet explorer issues now. Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://22.214.171.124:8040/?Session=40331721-e7c9-4674-8615-12f13b681955Thank you