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GL ITCS
GL ITCS, Consultant
Category: Microsoft
Satisfied Customers: 47
Experience:  MCP, MCSA, MCSE, MCTS, MCITP
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I am trying to get a password XXXXX my outlook and I cannot get

Customer Question

I am trying to get a password XXXXX my outlook and I cannot get through the procedure at all the site crashes when I get to submit the information my outlook address [email protected] I have had my account verified by yourselves loads times all to no avail
Submitted: 3 years ago.
Category: Microsoft
Expert:  GL ITCS replied 3 years ago.

GL ITCS :

Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.

GL ITCS :

Just to let you know that this is not a Microsoft site, but a third party site which deals specifically with issues relating to Microsoft products.

GL ITCS :

When you say the site crashes, what do you mean exactly please, i.e. what happens?

JACUSTOMER-jhuzt8nu- :

the screen freezes when I get to the submit button

GL ITCS :

so you have forgotten your password XXXXX you are trying the "Can't access your account?" link?

JACUSTOMER-jhuzt8nu- :

that is exactly right

GL ITCS :

and then you try to click the submit button and the screen freezes?

JACUSTOMER-jhuzt8nu- :

yes after I have given the information required

GL ITCS :

what browser are you using to do this i.e. chrome or internet explorer?

JACUSTOMER-jhuzt8nu- :

Chrome

GL ITCS :

please try the same process in internet explorer and get back to me? I have seen similar issues with chrome before.

GL ITCS :

i will be standing by with your response ok?

JACUSTOMER-jhuzt8nu- :

I am not sure how to do this can you help

GL ITCS :

you will need to open internet explorer first

GL ITCS :

then go to the same login page for outlook.com

GL ITCS :

you should be able to see the program on the start menu - what operating system is this please?

GL ITCS :

windows 7 or 8 etc?

GL ITCS :

i will give you some time to work through this and then please get back to me when you have done so thanks very much.

JACUSTOMER-jhuzt8nu- :

Isystem is windows millenium have accessed the outlook box via internet but which programme do I need to look

GL ITCS :

hi

GL ITCS :

i don't understand your question

GL ITCS :

are you at the same outlook.com page in internet explorer?

GL ITCS :

the login page?

GL ITCS :

try this link please

GL ITCS :

(just click on the link and it should take you to the login page - make sure you only have internet explorer open and not chrome

GL ITCS :

hi are you still there please?

JACUSTOMER-jhuzt8nu- :

I am sorry but I will have to get someone to speak to you as I am not competent enough to cope

GL ITCS :

OK no probswe

GL ITCS :

We can leave this open just update this when convenient

GL ITCS :

Bye for now

JACUSTOMER-jhuzt8nu- :

I dont know when I can get some one to come in it may not be for a day or two.what I think I need is a shared screen with you but we will see

GL ITCS :

Indeed, I will await the response, thanks very much.

JACUSTOMER-jhuzt8nu- :

I am not going to bother with outlook any further and would like you to cancel the enquiry and as this was a free 7 days trial I will not be joining

GL ITCS and 5 other Microsoft Specialists are ready to help you