Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.
Just to let you know that this is not a Microsoft site, but a third party site which deals specifically with issues relating to Microsoft products.
When you say the site crashes, what do you mean exactly please, i.e. what happens?
the screen freezes when I get to the submit button
so you have forgotten your password XXXXX you are trying the "Can't access your account?" link?
that is exactly right
and then you try to click the submit button and the screen freezes?
yes after I have given the information required
what browser are you using to do this i.e. chrome or internet explorer?
please try the same process in internet explorer and get back to me? I have seen similar issues with chrome before.
i will be standing by with your response ok?
I am not sure how to do this can you help
you will need to open internet explorer first
then go to the same login page for outlook.com
you should be able to see the program on the start menu - what operating system is this please?
windows 7 or 8 etc?
i will give you some time to work through this and then please get back to me when you have done so thanks very much.
Isystem is windows millenium have accessed the outlook box via internet but which programme do I need to look
i don't understand your question
are you at the same outlook.com page in internet explorer?
the login page?
try this link please
(just click on the link and it should take you to the login page - make sure you only have internet explorer open and not chrome
hi are you still there please?
I am sorry but I will have to get someone to speak to you as I am not competent enough to cope
OK no probswe
We can leave this open just update this when convenient
Bye for now
I dont know when I can get some one to come in it may not be for a day or two.what I think I need is a shared screen with you but we will see
Indeed, I will await the response, thanks very much.
I am not going to bother with outlook any further and would like you to cancel the enquiry and as this was a free 7 days trial I will not be joining