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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37653
Experience:  Over 15 year experience resolving Microsoft Office Issues
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hello i have mac office 2011 on my computer Home and Student I

Customer Question

hello i have mac office 2011 on my computer Home and Student

I thought i could use microsoft outlook with this version 14.3.9
I believed i installed a thirty day free trial but its offline

When i trey to go online and key in the product key from office it says it is not valid

can you please help
Submitted: 3 years ago.
Category: Microsoft
Expert:  GL ITCS replied 3 years ago.

GL ITCS :

Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.

GL ITCS :

the problem may lie with the free trial situation

GL ITCS :

have you tried completely uninstalling the office software and then a full install, entering the code as you do so?

GL ITCS :

is this on a mac as well please?

GL ITCS :

this looks like a mac, so i will opt out for another expert to assist

JACUSTOMER-y1yw7txf- :

Thanks for the thoughts

GL ITCS :

thanks for the poor service rating, why would you do that when I am trying to help you?

GL ITCS :

opting out

Expert:  Richard replied 3 years ago.
The Student and home version does not come with Outlook.

You get only a trial version.

This is why it is cheaper then the normal office product.

You can see this on my link below.

http://www.microsoft.com/mac/buy

This is why it is requesting you to purchase it.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you