Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you getting this error on startup?
Hello and thank you for your question today. My name is Jason. I look forward to helping you today. May I ask, when this problem began for you?
Please let me know when ready to chat.
I will be standing by.
Hi I have just got home after not using the PC for 2 months and have got the problem
Thank you for the update.May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.
Is the error occurring on startup?
Yes of course. This error did occur when I started up my PC today
which operating system are you using?
like windows 7, windows vista etc
ok lets try this
Thank you.Please, click the following link and run the remote app: http://18.104.22.168:8040/?Session=e6596d09-bec3-475b-8277-c76e336e2c50
click on start icon on left bottom of the cmputer
and type msconfig in search
and click enter
when msconfig opens let me know
are you there?
All is now working.If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/Thank you for your time and please, do not forget to rate my help below.- Jason
I think I have rated you but you still appear to be connected?
I rate Jason as providing excellent service
You can rate now.
The problem has been resolved.
You can rate me by clicking one of the faces below, clicking submit, and clicking ok.
I want to thank you again for requesting me personally.
I wish you well.
Sorry - still the same as before