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Jason
Jason, Computer Technician
Category: Microsoft Office
Satisfied Customers: 10828
Experience:  Over 10 years work experience.
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Hi I have recently started getting an error message advising

Resolved Question:

Hi I have recently started getting an error message advising me the MRAPP.UI has stopped working. I have followed your instructions and gone to Control Panel but I don't have an E-Rewards Notify listed under the programs. Can you please advise what I should do to stop this error message.
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Ansh P. replied 11 months ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you getting this error on startup?

Jason :


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask, when this problem began for you?


Ansh P. :

Please let me know when ready to chat.

Jason :

I will be standing by.

Jason :

Hello

Customer:

Hi I have just got home after not using the PC for 2 months and have got the problem

Jason :



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Ansh P. :

Is the error occurring on startup?

Customer:

Yes of course. This error did occur when I started up my PC today

Ansh P. :

thanks

Ansh P. :

which operating system are you using?

Customer:

Windows 7

Ansh P. :

like windows 7, windows vista etc

Ansh P. :

ok lets try this

Jason :

Thank you.

Please, click the following link and run the remote app: http://166.78.231.170:8040/?Session=e6596d09-bec3-475b-8277-c76e336e2c50

Ansh P. :

click on start icon on left bottom of the cmputer

Ansh P. :

and type msconfig in search

Ansh P. :

and click enter

Ansh P. :

when msconfig opens let me know

Ansh P. :

are you there?

Jason :


All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason

Customer:

I think I have rated you but you still appear to be connected?

Customer:

I rate Jason as providing excellent service

Jason :

Thank you

Jason :

You can rate now.

Jason :

The problem has been resolved.

Jason :

You can rate me by clicking one of the faces below, clicking submit, and clicking ok.

Jason :

I want to thank you again for requesting me personally.

Jason :

I wish you well.

Customer:

Sorry - still the same as before

Jason :

.

Jason :

Oh

Jason :

Curious.

Customer:

Indeed!

Expert:  Jason replied 11 months ago.
You should be able to rate me now.

Thank you.
Jason, Computer Technician
Category: Microsoft Office
Satisfied Customers: 10828
Experience: Over 10 years work experience.
Jason and 5 other Microsoft Office Specialists are ready to help you

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