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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have purchased a new laptop and going through set uo I am

Customer Question

I have purchased a new laptop and going through set uo I am being asked for the password XXXXX my Microsoft Accounr which I do not remember.
I have account with you for thiis existing laptop and will use same
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Thomas! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Have you tried to reset your microsoft account password XXXXX the website below?

https://account.live.com/ResetPassword.aspx

(if you have more than one email address, try each one as needed.)

 

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please let me know. Thank you,

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