Hello Thomas! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Have you tried to reset your microsoft account password XXXXX the website below?
(if you have more than one email address, try each one as needed.)
Can we do a remote session, so we can chat, and I will be able to help you directly?Please let me know. Thank you,