Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.
Just caught this before calling it a day today
Are you still around?
Has this just popped up, I take it you have been using the software for a while?
I like to play gameson king .com so maybe I did something wrong as I had to have adobe
not sure what you mean? did you get a message pop up when you went to king.com?
what do you mean "i had to have adobe" please?
I don't think so cant remember
have you installed something from the internet then?
i.e. a download
I had to get firefox security
so you have downloaded and installed this yes?
it sounds like you may have downloaded and installed some spyware then
this is always inadvisable
if you don't really know what it is
what can I do to get rid of this problem
basically, you will need to do quite a bit to get it sorted
i can give you a whole list of things to look at, but it could take you quite a while, certainly not tonight!
can you help
Would you like a list to work through then?
yes please anything to help
Ok, please make sure that you keep a note of this then, and we can then close it for tonight and I will make this into a Q&A and then email you tomorrow?
1. Download and install CCLeaner
2. Update it, run it and get it to Analyze and then remove what it finds
there are several options, just keep trying that until it can't find anything else
3. Download and install Malwarebytes
update it and then run it, and make sure you remove everything it finds
when you have CCleaner, it has a remove facility for software
an uninstaller under "Tools"
you will need to remove the software you have installed
You could even try a system restore to an earlier point in time etc
to be honest, the list is endless....
but this will give you a good start, so if you can do that, i can see how you get on tomorrow or over the weekend, whenever suits, is that ok for you for now?
ok, ill check back tomorrow
good luck and good night!
Have you managed to carry out any of the options I gave you please?