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Ask GL ITCS Your Own Question

GL ITCS
GL ITCS, Consultant
Category: Microsoft Office
Satisfied Customers: 47
Experience:  MCP, MCSA, MCSE, MCTS, MCITP
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I HAVE WINDOWS 7 BUILD 7601 WHICH IS NOT GENUINE CAN YOU TELL

Customer Question

I HAVE WINDOWS 7 BUILD 7601 WHICH IS NOT GENUINE CAN YOU TELL ME HOW TO RECTIFY & GET RID OF IT PLEASE as I think I may be at risk of a scam
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  GL ITCS replied 2 years ago.

GL ITCS :

Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.

GL ITCS :

Just caught this before calling it a day today

GL ITCS :

Are you still around?

JACUSTOMER-4qj1r6gy- :

yes

GL ITCS :

Has this just popped up, I take it you have been using the software for a while?

JACUSTOMER-4qj1r6gy- :

I like to play gameson king .com so maybe I did something wrong as I had to have adobe

GL ITCS :

not sure what you mean? did you get a message pop up when you went to king.com?

GL ITCS :

what do you mean "i had to have adobe" please?

JACUSTOMER-4qj1r6gy- :

I don't think so cant remember

GL ITCS :

have you installed something from the internet then?

GL ITCS :

i.e. a download

JACUSTOMER-4qj1r6gy- :

I had to get firefox security

GL ITCS :

so you have downloaded and installed this yes?

JACUSTOMER-4qj1r6gy- :

yes

GL ITCS :

it sounds like you may have downloaded and installed some spyware then

GL ITCS :

this is always inadvisable

GL ITCS :

if you don't really know what it is

JACUSTOMER-4qj1r6gy- :

what can I do to get rid of this problem

GL ITCS :

basically, you will need to do quite a bit to get it sorted

GL ITCS :

i can give you a whole list of things to look at, but it could take you quite a while, certainly not tonight!

JACUSTOMER-4qj1r6gy- :

can you help

GL ITCS :

Would you like a list to work through then?

JACUSTOMER-4qj1r6gy- :

yes please anything to help

GL ITCS :

Ok, please make sure that you keep a note of this then, and we can then close it for tonight and I will make this into a Q&A and then email you tomorrow?

GL ITCS :

1. Download and install CCLeaner

GL ITCS :

2. Update it, run it and get it to Analyze and then remove what it finds

GL ITCS :

there are several options, just keep trying that until it can't find anything else

GL ITCS :

3. Download and install Malwarebytes

GL ITCS :

update it and then run it, and make sure you remove everything it finds

GL ITCS :

when you have CCleaner, it has a remove facility for software

GL ITCS :

an uninstaller under "Tools"

GL ITCS :

you will need to remove the software you have installed

GL ITCS :

You could even try a system restore to an earlier point in time etc

GL ITCS :

to be honest, the list is endless....

GL ITCS :

but this will give you a good start, so if you can do that, i can see how you get on tomorrow or over the weekend, whenever suits, is that ok for you for now?

JACUSTOMER-4qj1r6gy- :

thank you

GL ITCS :

ok, ill check back tomorrow

GL ITCS :

good luck and good night!

JACUSTOMER-4qj1r6gy- :

goodnight

GL ITCS :

Hi there,

GL ITCS :

Have you managed to carry out any of the options I gave you please?

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