Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.
Are you using Outlook 2013 on the Dell please?
can i ask exactly what steps you have taken to set this up please?
Reloaded wdmc software, deleted the partnerships on the mobile device
and this is via a direct connection, like usb and active sync?
yes active sync works ok on my old computer nut can't use it on MS office 2013
i think this is a known issue
is this windows 8 operating system?
The mobile comms link is ok as I can read the files on my mobile but it wont let me select another partnership
No its Windows 7 professional
is the operating system and office 2013 on the PC fully patched and updated please?
well I downloaded the what I think was the latest MS software a couple of days ago
are you using windows 8.1 for example?
ok, could you please fully patch both the operating system and office 2013, reboot and then get back to me once you have done so please?
This has already been done
will it sync wirelessly?
don't know haven't tried this
Ok, it is worth a go I think, it may be that this actually isn't supported by M~Soft, which i know sounds crazy
can you give me a few mins to have a quick look please?
Yes if you want me to do it wirelessly I will need to know how to set it up
do you use outlook.com for email and your contacts?
No my broadband and outlook are with bt
when you set this up
did you select "Outlook.com or Exchange ActiveSync compatible service?
this is the second option when you add a new account
not sure what you mean are you saying there is something I need to set up in the desktop outlook to make WMDC work ?
presumably your contacts and calendar are associated with an email address yes?
that is how you access them online or your phone?
yes its the bt address I use but I sometimes get e-mails on the outlook account don't know why
i think you will need to try to add the bt address into outlook 2013 first
then Second option as above
and then go through the process and try to see if you get synchronisation that way please?
it will take a little while
can you have a bash at it and then get back to me please?
I've just checked and the desktop is already set with the bt e-mail address
and set for Active Sync?
yes that's all I'm running on this computer and trying to use the WMDC software to synh
this is a W8 phone?
no it a htc hd2 mobile with windows 6.1
WMDC recognises the phone and communicates o.k. but won't all me to change the partnership ?
is your version of office 64 or 32 bit please?
2 secs please
is WMDC 32 or 64 bit?
I don't know
ok, please uninstall it on your pc
and then download this
and install and configure it and please get back to me ok?
great, I will be around until late this evening, so no rush!
just want to get you sorted
bye for now
Have reloaded software as suggested using your link but this doesnt appear to be the correct as its for Vista and I have windows 7 professional ?
and have you tried outlook yet please?
Have to opt out, our fences have come down, so going offline