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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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my pc wont download silverlight. also it wont remove old attemps

Customer Question

my pc wont download silverlight. also it wont remove old attemps from my files. can you help?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.

Hello Ian! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=c7c14596-53e7-4f9f-934d-d30efdb69f37

Thank you,

Customer: replied 2 years ago.

are we set to go?

Expert:  Viet -MS Office Tech replied 2 years ago.

I'm sorry. Did you click on the website below per my previous reply, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=c7c14596-53e7-4f9f-934d-d30efdb69f37

, or click on the shorter website below:

http://tinyurl.com/n7llo2z

Thank you

Expert:  Viet -MS Office Tech replied 2 years ago.
Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/n7llo2z

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

graphic
, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you
Customer: replied 2 years ago.

i have no idea what you mean

Expert:  Viet -MS Office Tech replied 2 years ago.
Sorry, do you have windows xp, vista, or 7, or 8, or mac computer?

Do you use Internet Explorer, Safari, Firefox, Chrome, etc.?

Did you open/run the ScreenConnect program when it shows up?

Thank you
Customer: replied 2 years ago.

i have windows xp . i am using chrome and the screen connect program just did not load. you are dealing with a computer dunce and i think my pc is not working at 100%

Expert:  Viet -MS Office Tech replied 2 years ago.
That's okay.

1. Click on the website below:

http://166.78.231.170:8040/?Session=c7c14596-53e7-4f9f-934d-d30efdb69f37

2. Click on Join session at that website. Then what does it show?

3. Click on ScreenConnect... at the bottom, then run it, then what happens?

Thank you
Customer: replied 2 years ago.

it wont load. i give up please cancel my registration i will need to find an engineer or something

Expert:  Viet -MS Office Tech replied 2 years ago.

I'm sorry, let me try to continue to help you; don't worry, we guarantee our service.

1. Open Internet Explorer program (the big 'e' program icon.)

2. Put the website below in the address bar on the top in Internet Explorer, then press the Enter key:

http://tinyurl.com/n7llo2z

; click on the image below to see where to put that website in Internet Explorer:

graphic


3. Click on Join session, and allow it to run.

Edit: It looks like you are away, so we're canceling this per you request; if you still need help later, please let us know any time; we guarantee our service. Thank you,

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