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GL ITCS
GL ITCS, Consultant
Category: Microsoft Office
Satisfied Customers: 47
Experience:  MCP, MCSA, MCSE, MCTS, MCITP
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Can you tell me my password XXXXX Microsoft Outlook, please?

Customer Question

Can you tell me my password XXXXX Microsoft Outlook, please?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  GL ITCS replied 2 years ago.

GL ITCS :

Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.

GL ITCS :

Is this for an email address within Outlook on your computer, or Outlook.com?

JACUSTOMER-mp1si31h- :

I do not understand your question. I have been in Microsoft Outlook on a permanent basis for some time, which I use for my e-mail traffic. I have now lost that link so cannot get in to read or respond to my e-mail. I hope that helps

JACUSTOMER-mp1si31h- :

Please note that I am NOT a computer "expert"!

GL ITCS :

Ok

GL ITCS :

So it is Outlook on your computer, i.e. a program that is installed and you cannot access it at all - have you tried using the start menu?

JACUSTOMER-mp1si31h- :

Yes but I do not have aclear response to it

JACUSTOMER-mp1si31h- :

If you could give me a clear instruction on how to do this, I will try again if you like

GL ITCS :

what operating system are you using please?

JACUSTOMER-mp1si31h- :

Windows 7

JACUSTOMER-mp1si31h- :

Is that what you need?

GL ITCS :

Yes thanks

GL ITCS :

So if you go to the start menu, do you see Outlook listed under "Programs"

GL ITCS :

Or "All Programs"?

JACUSTOMER-mp1si31h- :

Yes under Outlook

GL ITCS :

So if you click it, what happens please?

JACUSTOMER-mp1si31h- :

The Microsoft Outlook box appears asking me to put in my e-mail address and password

GL ITCS :

And if you do that what happens?

JACUSTOMER-mp1si31h- :

And , of course, it is my password that I do not have and wish to change

GL ITCS :

who is the email provider please?

JACUSTOMER-mp1si31h- :

Just let me try again, please

JACUSTOMER-mp1si31h- :

Because I do not know the password, it will not let me sign in

GL ITCS :

ok, who is the email provider please?

JACUSTOMER-mp1si31h- :

Microsoft Outlook

GL ITCS :

who actually provides the email though, is it bt or yahoo or somebody else?

JACUSTOMER-mp1si31h- :

Do you ,mean the Internet Service provider, please?

GL ITCS :

your email address, not your name, but what comes after the "@" symbol please

JACUSTOMER-mp1si31h- :

@Hotmail.co.uk

GL ITCS :

and have you always accessed this via Outlook, or via the internet?

JACUSTOMER-mp1si31h- :

Via the internet

GL ITCS :

ok.

GL ITCS :

You will need to go to this link and complete Microsoft's online form

GL ITCS :

There is a link there that says "Can't access your account"

GL ITCS :

you will need to follow that, and then get your password issue resolved by them.

JACUSTOMER-mp1si31h- :

I will try this now

GL ITCS :

ok, I will make this into a Q&A now, instead of chat, you can try this out and then get back to me once you have done so with the results ok?

JACUSTOMER-mp1si31h- :

I have tried this process. However, my account was set up by a professional computing person whose e-mail address, and telephone numbers he used to set up the account in the first place. This is the problem

Expert:  GL ITCS replied 2 years ago.
Hi there

As you are now working on this yourself, I will get back to you later on to see how you get on.

Regards

Gaz
Expert:  GL ITCS replied 2 years ago.
I see, thanks for clearing that up.

You will have to go back to him then for assistance, as there is simply nothing I can do, he holds the key as it were!

Expert:  GL ITCS replied 2 years ago.
If you have time, could you please also rate my service?

Thanks very much.

Gaz

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