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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37548
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have just loaded office home and student 2013 on my new toshiba

Customer Question

I have just loaded office home and student 2013 on my new toshiba laptop and then tryed to open a word document and it will not open it can you help
Submitted: 3 years ago.
Category: Microsoft
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Do you get any error message?

JACUSTOMER-00gqgpjj- :

yes Microsoft 15.0

Ansh P. :

Which operating system are you using?

JACUSTOMER-00gqgpjj- :

windows 8

Ansh P. :

And which browser?

JACUSTOMER-00gqgpjj- :

internet explorer

Ansh P. :

Would you like me to take a look remotely?

JACUSTOMER-00gqgpjj- :

yes please

Ansh P. :

Are you using windows 8.1?

Ansh P. :

Are you there?

Expert:  Viet -MS Office Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can we do a remote session, so we can chat, and I will be able to fix this issue directly for you?


Edit: Please let me know if you still need help with this. Thank you,

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