Microsoft Office Questions? Ask a IT Expert for Support ASAP
I have been working on a word document for the last 2 hours which it was suddenly lost The original document was saved and I was amending it when it sudddenly disappear without any explanation - the originally document was siill there but all the changes have been lost and the auto save does not appear to have worked. No explanation given can I recover the document with the changes on the system . Please help Much appreciated Cliff XXXXXXXX email address***@******.***
Hi there, Thanks for dropping by. I really hope I can help you out with your IT issues, quickly and efficiently.
When you first created the document, did you "Save As" and then put it in a folder on your hard drive?
Yes I did on the C drive
And this document, when you open it, has none of the changes that you have made when you reopen it?
Also, what version of Office is this and what is the operating system please?
Hi, I am not sure how quickly you are receiving my answers....
so here is a link to try, please get back to me when you have worked through everything and we can continue if you are still having problems, although I would add... that if the resolution provided does not work, you may well have lost everything. I am here to help, and please don't shoot the messenger!
Yes it had none of changes that I had spent hrs working on.
Ok well you will need to work through the resolution here then and get back to me please
Can you do that please and get back to me?
Apologies system is slow -
Sorryt again. None of the changes I had made were saved. The version is Office 2007 and its Windows 7 - why did the auto save not work!
Understood, there can be a million reasons. Please work through and get back to me and we can take it from there.
Can I retrieve this document please - not sure what more you mean by working through
You will need to work through the issues as outlined in the support
but it could well be that none of these work
2007 is now becoming older software
the resolution that you have already tried has not worked, so in all probability the file is gone
please don't shoot the messenger!
but if none of the resolution works, there is very little we can do, and it will probably be quicker to start again, sorry.
For future reference, it may well be a good idea to have something like Sky Drive
where your documents are automatically backed up to the cloud
and will make life a bit easier for you, rather than relying on slightly outdated software.
a year in IT is like a dog year I am afraid!
6/7 years old is a lifetime.
Tried all the 7 options and it can find anything. I hope I have had paid for such an answer. Why has auto saved failed.
What does sky drive cost
Very poor service - surely not being charged
Sky drive is free...