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pa2000cer
pa2000cer, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 267
Experience:  I have multiple years experience assisting customers with Microsoft Office problems.
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Hello there I am no longer able to open email attachments.

Customer Question

Hello there

I am no longer able to open email attachments. Why is that please
Submitted: 3 years ago.
Category: Microsoft
Expert:  pa2000cer replied 3 years ago.

pa2000cer :

Hello - What is the email service that you are using?

JACUSTOMER-p2927ed5- :

Windows live mail

pa2000cer :

What email service are you using - gmail, yahoo?

JACUSTOMER-p2927ed5- :

Windows live mail

pa2000cer :

Windows Live mail is the program that you use with a email service such as gmail, yahoo. Are you using Microsoft Live? Try loggin into the website below and if you can, see if you can open your attachments.

pa2000cer :

mail.live.com

pa2000cer :

mail.live.com

pa2000cer :

Sorry, the third link is correct.

JACUSTOMER-p2927ed5- :

No I don't think it is microsoft live.

pa2000cer :

Which service do you think it is

pa2000cer :

Before you had Windows Live, how did you check your email - did you go to gmail or yahoo?

JACUSTOMER-p2927ed5- :

When I log in it asks me to sign in but I don't have an account. Is the security setting stopping me from opening the attachments

pa2000cer :

I don't think so - Windows Live is set to work with an email service such as Gmail, Yahoo, or Microsoft Live - Do you know who set it up for your if you didn't do it yourself?

JACUSTOMER-p2927ed5- :

Perhaps it is Gmail. I didn't set it up.

pa2000cer :

ok go to gmail.com

pa2000cer :

Login to make sure you have an account.

JACUSTOMER-p2927ed5- :

Yes it is gmail

pa2000cer :

ok when you login to gmail.com, can you open the attachments?

JACUSTOMER-p2927ed5- :

I have to go now.Sorry

pa2000cer :

Please let me know when you get back so we can work on this.

JACUSTOMER-p2927ed5- :

I have found out the answer for myself. May I have a refund of the £21.00 please

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