How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask pa2000cer Your Own Question

pa2000cer
pa2000cer, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 267
Experience:  I have multiple years experience assisting customers with Microsoft Office problems.
30614422
Type Your Microsoft Office Question Here...
pa2000cer is online now

Hello there I am no longer able to open email attachments.

Customer Question

Hello there

I am no longer able to open email attachments. Why is that please
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  pa2000cer replied 2 years ago.

pa2000cer :

Hello - What is the email service that you are using?

JACUSTOMER-p2927ed5- :

Windows live mail

pa2000cer :

What email service are you using - gmail, yahoo?

JACUSTOMER-p2927ed5- :

Windows live mail

pa2000cer :

Windows Live mail is the program that you use with a email service such as gmail, yahoo. Are you using Microsoft Live? Try loggin into the website below and if you can, see if you can open your attachments.

pa2000cer :

mail.live.com

pa2000cer :

mail.live.com

pa2000cer :

Sorry, the third link is correct.

JACUSTOMER-p2927ed5- :

No I don't think it is microsoft live.

pa2000cer :

Which service do you think it is

pa2000cer :

Before you had Windows Live, how did you check your email - did you go to gmail or yahoo?

JACUSTOMER-p2927ed5- :

When I log in it asks me to sign in but I don't have an account. Is the security setting stopping me from opening the attachments

pa2000cer :

I don't think so - Windows Live is set to work with an email service such as Gmail, Yahoo, or Microsoft Live - Do you know who set it up for your if you didn't do it yourself?

JACUSTOMER-p2927ed5- :

Perhaps it is Gmail. I didn't set it up.

pa2000cer :

ok go to gmail.com

pa2000cer :

Login to make sure you have an account.

JACUSTOMER-p2927ed5- :

Yes it is gmail

pa2000cer :

ok when you login to gmail.com, can you open the attachments?

JACUSTOMER-p2927ed5- :

I have to go now.Sorry

pa2000cer :

Please let me know when you get back so we can work on this.

JACUSTOMER-p2927ed5- :

I have found out the answer for myself. May I have a refund of the £21.00 please

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    232
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    118
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Microsoft Office Specialist

    Satisfied Customers:

    55
    Working as Tech support specialist with a world famous computer manufacturer
 
 
 

Related Microsoft Office Questions